Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Amna Shaikh

Sharjah

Summary

Gulf-experienced professional with 11 years of diverse experience in Marketing, Quality Control, Supervisory roles, Customer Service, and Call Center Management. Proven ability to perform under pressure, set priorities, and meet strict deadlines. Highly motivated, creative, and enthusiastic team player with exceptional communication, interpersonal, and time management skills. Seeking a progressive career opportunity to maximize my education, experience, and skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative, Trainer

Nielsen Market Research
11.2022 - Current
  • Answer inbound calls and conduct market research
  • Update customer databases and follow up on customer calls
  • Train new staff and perform quality checks for existing agents.

Acting Nurse, Backup Supervisor, and Medical Administrative Assistant

Pure Health
09.2021 - 07.2022
  • Schedule and confirm PCR appointments and communicate messages for medical staff and patients
  • Interview patients, manage inventory, and establish procedures
  • Handle payments, guide passengers through COVID-19 protocols, and supervise a team of 10 members
  • Conduct over 200 registrations and swab tests per day.

Assistant Supervisor, Quality Control, Call Centre Agent, and Administrative Assistant

Nielsen Market Research
01.2019 - 08.2021
  • Answer inbound calls, conduct market research, and train new agents
  • Monitor calls, perform quality control, and prepare monthly planners
  • Handle payroll, share feedback with supervisors, and manage various sector-specific feedback and analysis.

Document Verification/Data Analysis

Etisalat
03.2017 - 12.2018
  • Print, scan, and upload documents, and manage data quality control
  • Organize and analyze data, address missing information, and maintain databases.

Call Center Agent

Taylor Nelson Sofres Market Research
01.2016 - 03.2017
  • Handle inbound and outbound calls, process orders and payments, and manage customer complaints
  • Conduct market research and update customer databases
  • Train new call centre agents and report on customer feedback.

English Teacher

Emirates Private School
09.2015 - 12.2015
  • Organize lectures, prepare materials, and create individualized plans for students
  • Determine exam grades and provide feedback on workload and behavior.

Receptionist/English Teacher

Kids Paradise Nursery
03.2015 - 08.2015
  • Manage kindergarten children, plan weekly activities, and follow up with parents
  • Handle reception duties and arrange meetings.

Assistant Teacher

International School of Creative Science
09.2014 - 02.2015
  • Assist students individually or in groups, supervise during non-classroom activities.

Promoter

Skyline University
02.2014 - 03.2014
  • Promote university programs, offer discounts, and introduce courses and fees.

Education

Bachelor of Business Administration -

University of Madonna
01.2021

CTH Diploma in Travel and Tourism Management -

Skyline University
01.2016

High School -

Gulf Asian English School
01.2014

Skills

  • Leadership
  • Critical Thinking
  • Feedback Delivery
  • Call Monitoring
  • Coaching Techniques
  • Problem Resolution
  • Complaint Handling
  • Follow-up skills
  • Document Control
  • Recordkeeping strengths
  • Assertiveness
  • Customer Education
  • Building rapport

Languages

English
Hindi
Arabic

References

Available upon request

Timeline

Customer Service Representative, Trainer

Nielsen Market Research
11.2022 - Current

Acting Nurse, Backup Supervisor, and Medical Administrative Assistant

Pure Health
09.2021 - 07.2022

Assistant Supervisor, Quality Control, Call Centre Agent, and Administrative Assistant

Nielsen Market Research
01.2019 - 08.2021

Document Verification/Data Analysis

Etisalat
03.2017 - 12.2018

Call Center Agent

Taylor Nelson Sofres Market Research
01.2016 - 03.2017

English Teacher

Emirates Private School
09.2015 - 12.2015

Receptionist/English Teacher

Kids Paradise Nursery
03.2015 - 08.2015

Assistant Teacher

International School of Creative Science
09.2014 - 02.2015

Promoter

Skyline University
02.2014 - 03.2014

Bachelor of Business Administration -

University of Madonna

CTH Diploma in Travel and Tourism Management -

Skyline University

High School -

Gulf Asian English School

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Amna Shaikh