AMNA YOUSAF
Dubai,United Arab Emirates
Summary
Accomplished digital marketing and IT professional with a Certificate in Information Technology. Proficient in HITEK Portal, Zuper Pro, Zuper Commerce, and CAMF tech/FSI, alongside advanced skills in Microsoft Office applications. Expertise in business pipeline development, customer retention, and acquisition through effective time management and cold calling. Proven success in B2B sales, sales forecasting, market research, and CRM software utilization, with a strong focus on achieving targets through effective communication and technical product knowledge.
Overview
2026
2026
years of professional experience
Work history
HR Department
AQUA Best Water Filter company
- 6 months of experience as an HR Executive at AQUA Best Water Filter Company, UAE.
Accountant
Derisen Travel Agency
- 6 months of experience as an Accountant at Derisen Travel Agency.”
Call Center Field
- 8 Year's Experience in a Call Center Field on different UK and US based projects.
HR Department
Touchstone Communications
- 2 years of experience as an HR Executive at Touchstone Communications.
PTCL contact center
- 1.5 years of experience at PTCL as a Customer Service Representative.
Senior Sales Executive
Farnek Services L.L.C
Dubai, UAE
05.2024 - Current
- Over 1.5 years of experience at Farnek, including 1 year as a Senior Sales Executive and a subsequent promotion to Assistant Manager.
- Monitored competitive activities, staying ahead in the market competition.
- Fostered healthy relationships with clients, leading to long-term contracts.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Established strong relationships with key industry players to expand business reach.
- Processed customer payments and set up direct debits for long-term service contracts.
- Maintained quality assurance standards for all products and services.
- Delivered high sales performance within budget to strict deadlines and targets.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Understood customer needs to craft exceptional sales journeys.
- Generated new leads and opportunities to maximize revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Education
Bachelor's - B.Com
University of Punjab
PakistanAssociate of Science - ICS
BISE Rawalpindi
RawalpindiAssociate of Science - Science
FBISE Islamabad
IslamabadSkills
- Certificate of Information Technology
- Expert in HITEK Portal, Zuper Pro, Zuper Commerce, and CAMF Tech/FSI
- Expert in Digital Art and Digital Marketing
- 1 Month Computer basic course from NICON Group of College (MS Office: Word, Excel, Power Point and Networking)
- Microsoft Excel
- Microsoft Word
- Spread Sheet
- Microsoft PowerPoint
- Pipeline Management
- Active selling
- Customer retention
- B2B field sales
- Salesforce forecasting
- Cold calling techniques
- Customer Service
- Customer relations
- Cross-selling and upselling
- Contract drafting
- Target achievement
- Influential communication
- Lead generation expertise
- B2B sales experience
- Tele sales proficiency
- CRM Software proficiency
LANGUAGE
English
Urdu
Punjabi
REFERENCES
Will be provided on demand.
Affiliations
- Sports, Painting, Art Work, Designing, Creativity
Accomplishments
Winner of the women’s singles badminton tournament in 2017, organized by PTCL at a national-level standard.
Timeline
Senior Sales Executive
Farnek Services L.L.C
05.2024 - Current
HR Department
AQUA Best Water Filter company
Accountant
Derisen Travel Agency
Call Center Field
HR Department
Touchstone Communications
PTCL contact center
Bachelor's - B.Com
University of Punjab
Associate of Science - ICS
BISE Rawalpindi
Associate of Science - Science
FBISE Islamabad