AMNA YOUSIF ALNAQBI
Kalba,UAE
Summary
To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the company and at the same time my individual growth.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work history
Csr , HR communication coordinator
Naos Middle East cosmetics
Dubai
05.2024 - Current
- Coordinated HR communications to enhance employee engagement and streamline information dissemination.
- Developed and maintained internal communication strategies to ensure clarity and consistency across departments.
- Facilitated training sessions to improve understanding of HR policies and procedures among staff members.
- Collaborated with HR team to design and implement effective onboarding materials for new hires.
the Sharjah Institute for Heritage
the Government of Sharjah
Kalba city
08.2023 - 11.2023
- Assisted in developing and implementing educational programs focused on local heritage.
- Coordinated activities and events to promote awareness of cultural practices and traditions.
- Researched historical documents and artefacts to support ongoing heritage projects.
Internship
Kalba nursery
10.2019 - 01.2020
- What I learned: managing files, solve problems between colleagues and kids, welcoming parents and their kids, taking care of bills and sorting them in order, taking the responsibility of knowing each kid's parent.
Education
High School -
Om Amara girls’ school
01.2005 - 1 2008
Skills
- Hard working
- Team player
- Thoughtful
- Word, Excel & PowerPoint
- Movie Maker
- Arabic & English Keyboarding
- Word processing (Word)
- Spreadsheets (Excel)
- Presentations (PowerPoint)
- Good communication skills and leadership skills with the ability to work with others as a contributing team player
- An enthusiastic, optimistic and dedicated person, seeking to enhance my skills by finding better opportunities in creative environments
- Excellent public speaking skills and ability to learn fast
- Car Driving License
- Written Report Preparation in Arabic and English
- Accounting and receptionist
- Communication strategy
- Employee engagement
- Cultural awareness
- Event coordination
- Heritage research
- File management
- Parent communication
- Problem-solving
- Customer relationship management
- Information dissemination
- Training facilitation
- HR policy understanding
- Telephone manners
- Understanding of slas
- Familiarity with crm software
- Resilience to stressful situations
- Familiarity with company policies
- Customer education and onboarding
- Email correspondence expertise
- Patient attitude
- Strong written communication
- Data entry proficiency
- Positive disposition
- Social media engagement competency
- Courtesy etiquette
- Client-Focused approach
- Time-Management prowess
- Team Leadership
- Relationship Management
- Public speaking
- Stock management
- Microsoft Office
- Excel proficiency
- Salesforce CRM
- Customer needs analysis
LANGUAGES
Arabic - Excellent
English - Better
Urdu - Good
References
References upon request.
HOBBIES
Travelling, Swimming, Movies, Volleyball, Reading
VOLUNTEER WORK
- Emirates Foundation, 2008-05, 2008-06, Distributing the food among the workers in RAMADAN
- Fujairah Welfare Association, 2008-06, 2008-06, Preparing Iftar boxes and distribute them before the athan in Ramadan Tents
- Lulu Mall, 2008-06, 2008-06, Volunteered in Ramadan AlKhair Initiative
- KhorFakkan Ladies Club, 2007-09, 2007-09, Organizing the Volunteering work exhibition
- KhorFakkan Ladies Club, 2007-11, 2007-11, Preparing list of Materials for the competitions
- KhorFakkan Ladies Club, 2007-03, 2007-03, Organizing the Happiness Workshop in Happiness Day
- KhorFakkan Ladies Club, 2006-11, 2006-11, Organizing Flag Day Event
ACTIVITIES
Participated in EXPO MILAN Visited the UAE booth |Milan, Italy AUG 2015 - Visited the UAE booth as a tourist and witnessed what UAE achieved in the past years. Participated in KhorFakkan Ladie's club as Ceremony introduction - of HH sheikha Jawaher bint Mohammed Al Qasimi MAR 2006
WORKSHOPS
- 1. Magnetic Personality. Aug 2020
- 2. Change your ideas to change your life. Aug 2020
- 3. Business English. Jan 2017
Timeline
Csr , HR communication coordinator
Naos Middle East cosmetics
05.2024 - Current
the Sharjah Institute for Heritage
the Government of Sharjah
08.2023 - 11.2023
Internship
Kalba nursery
10.2019 - 01.2020
High School -
Om Amara girls’ school
01.2005 - 1 2008