AMNA ALRAYAN ALHAFYAN

• Acted as a key liaison with stakeholders to explain technical compliance and approvals, ensuring clear communication and transparency.

• Led quality assurance evaluations and client-facing equipment assessments, maintaining high levels of customer satisfaction.

• Handled inquiries related to type approvals and compliance certifications, providing timely and detailed responses to internal and external clients.

• Conducted RF testing and diagnostics, offering tailored technical solutions based on customer needs.

• Collaborated with cross-functional teams to ensure that regulatory processes were aligned with customer support standards and expectations.

• Ensure the evaluation of quality and safety standards for diverse communications equipment, ensuring strict compliance with industry specifications and regulations.
• Issuance of type approvals certificates and release certificates for a wide array of telecom equipment, demonstrating a commitment to upholding industry standards.
• Writing a technical test report of telecom equipment.
• Provide training on product certification on the latest radio regulatory requirements to insure the successful deployment of wireless communication technologies.

• Ministry of Foreign Affairs Project
• Response to all calls and complaints of technical support section from employees and fix their technical issues and problems.
• Support customers to attest their documents through our system (AFAQ), also train employees to use the system.
• Prepare analysis and simulation reports, develop presentations.
• Train the employees to NileDox System (Archived System) and get their document archived and saved.
• Leveraging skills as a certified AFAQ trainer (NileDox, Ministry of Foreign Affairs Project) to contribute to the professional growth of team members.
• Help desk, technical support, Network management and configurations, also deploying Windows operating systems, all MS office applications and antiviruses.