Amna Juma Othman
Dubai,United Arab Emirates
Summary
Dynamic individual seeks Senior Analyst role to capitalise on data insight strengths. Skilled in planning and organisation to navigate large caseloads and changing priorities. Excel.
Overview
3
3
Languages
1
1
Certification
2027
2027
years of professional experience
Work history
Senior analyst
Roads and Transport Authority
Dubai
2017.11 - Current
- Provided required statistics and information for internal and external stakeholders processing requests.
- Extracted and prepared RTA employee reports from ERP (GRP) systems daily.
- Prepared and updated employee data files covering resignations, promotions, transfers, and more.
- Verified and monitored HR granting of GRP system permissions at RTA level.
- Resolved HR system issues in coordination with Dubai Digital support teams.
- Coordinated workforce productivity measurement platform tracking workforce and financial data.
- Granted and monitored HR system permissions at management level across departments.
- Handled job title creation requests and updated job evaluation results in HR system.
Chief officer
Roads and Transport Authority
- Process clearance requests for the department using agreed internal procedures.
- Update organizational and functional structure changes in the HR system.
- Create cost center in the system and manage associated department finances
- Create titles for broad units in resource planning systems.
- Liaise with new entities to redeploy affected employees within structures.
Senior officer
Roads and Transport Authority
- Prepare and review job descriptions daily for all sectors and levels.
- Update organisational structures for all units within the authority by deadline.
- Follow clearance approvals and complete each request on time.
- Submit temporary entry permit applications and follow up for consulting staff promptly.
- Support department manager with administrative follow-ups and monthly report preparation.
- Prepare and monitor monthly reports and operational plan tasks by deadlines.
- Prepare and monitor department communication plans within approved timeframes.
- Prepare and monitor correspondence files using daily completion targets.
- Organize weekly department meetings to track progress and priorities.
- Follow up on new employee requirements requested by supervisors promptly.
Officer
Roads and Transport Authority
- Draft meeting agendas, record minutes, and track recommendation follow-ups daily.
- Coordinate staff to progress department requests through internal approval systems.
- Serve as main media coordinator for press releases, complaints, and interviews.
- Produce analytical media reports covering press, complaints, and radio interview themes.
- Coordinate internal communication planning for director and section managers annually.
- Prepare and approve annual communication plan components and implementation actions.
- Draft periodic and annual reports, presentations, and improvement recommendations.
- Maintain and document plan outputs, ensuring access to updated records.
- Conduct field visits, coordinate internal events and workshops, and document outcomes.
- Capture field visit and workshop notes in departmental records for review.
- Prepare press release materials and interview briefing for director.
- Contribute to departmental newsletters by drafting interview-led content and summaries.
- Update departmental intranet pages regularly with accurate internal information.
- Monitor messaging system correspondence and provide daily briefs to leadership.
- Prepare and archive departmental decisions and circulars for controlled records.
- Monitor team and committee minutes and follow up on recommendations.
- Coordinate director meeting schedules and manage attendance-related arrangements.
- Coordinate HR requests and attendance tracking for department personnel.
Senior administrator
Roads and Transport Authority
- Booked and managed internal and external meetings across electronic and face-to-face platforms.
- Prepared correspondence and archived reports for prompt follow-up actions.
- Followed up on complaints and analytical reports by coordinating replies with relevant teams.
- Arranged hospitality by booking parking spaces, halls, and conference facilities.
- Handled inbound telephone calls and answered employee and client enquiries.
Administrator assistant
Ministry of Community Empowerment
2011.04 - 2016.07
- Prepared employee records and certificates, including leave, contracts, evaluations, and experience letters.
- Monitored attendance and departure systems, then submitted required monthly reports.
- Managed retirement and resignation procedures across administrative decisions and annual updates.
- Prepared job descriptions, implemented allowances, and maintained archive records for payroll and promotions.
- Coordinated recruitment support for selection and appointment processes and handled candidate communication.
- Prepared interview scheduling and job offers to support hiring decisions.
- Supported the ministry 'You Deserve It' award programme team with administration.
- Supported the job description preparation team with document preparation and updates.
- Supported visa procedures team by preparing and progressing case documentation.
- Monitored attendance and departure times and prepared monthly reports for organisational units.
- Updated employee data regularly while maintaining strict confidentiality throughout records.
- Processed monthly payroll and lease procedures and filed supporting certificates in archives.
Collections Representative
Emirates Islamic Bank
Dubai
2008.05 - 2011.03
- Manage collection files and coordinate communication across multiple loan types daily.
- Coordinate with legal department to issue clearance certificates and release liens.
- Prepare and submit weekly collection-rate reports to direct manager, on time.
Education
Bachelor of Arts - mass communication – Public Relations
Al Dar University
DubaiSkills
- Team player
- Big data handling
- Multidisciplinary teamwork
- Excel proficiency
- Strategical thinking
- Customer segmentation
- Statistical analysis
- Ability to motivate others
- Excellent time management
- Outstanding communication
- Decision making under pressure
Languages
Arabic
Native
English
Upper intermediate
Urdu
Upper intermediate
Affiliations
- Swimming
- Organizing events
- Running
Certification
- Outstanding Performance - Emirates Islamic Bank 2009
- Adherence to attendance and departure times during 2011, 2012, and 2013 Ministry of Community Empowerment
- 100% commitment to achieving service standards and responding to press release requests 2022 - Roads and Transport Authority
- Best Attendance and Departure Coordinator 2022 2023 - Roads and Transport Authority
- Outstanding Team 2024 Roads and Transport Authority
Accomplishments
- Participation in the 9th edition of the Sheikha Hind Women's Sports Tournament
- Participation in the 9th edition of the Sheikha Hind Women's Sports Tournament
References
References available upon request.
Timeline
Senior analyst
Roads and Transport Authority
2017.11 - Current
Administrator assistant
Ministry of Community Empowerment
2011.04 - 2016.07
Collections Representative
Emirates Islamic Bank
2008.05 - 2011.03
Chief officer
Roads and Transport Authority
Senior officer
Roads and Transport Authority
Officer
Roads and Transport Authority
Senior administrator
Roads and Transport Authority
Bachelor of Arts - mass communication – Public Relations
Al Dar University