AMNON DESALEGN
Dubai,UAE
Summary
Experienced customer service professional specializing in client support and administrative functions. Expertise in CRM systems and effective follow-up processes leads to improved client satisfaction. Excellent communicator with strong time management and problem-solving capabilities, fostering team collaboration.
Overview
2
2
years of professional experience
Work history
Customer Service & Client Support Representative
Allianz Commercial Brokerage LLC
Dubai, UAE
09.2025 - 12.2025
- Assisted clients with service‑related inquiries, providing accurate information and resolving issues efficiently.
- Managed customer records and updated client profiles using CRM systems with 98% accuracy.
- Handled daily client follow‑ups, ensuring timely responses and improved customer satisfaction.
- Strengthened communication, active listening, and problem‑solving skills through daily client interactions.
- Contributed to improved client engagement by maintaining consistent follow‑up routines and professional communication.
Customer support associate
TechConnect Solutions
Addis Ababa, Ethiopia
01.2024 - 08.2024
- Provided front‑line customer support for technology services company, assisting clients with product inquiries and service issues.
- Resolved customer complaints and technical concerns, achieving 90%, First Contact Resolution.
- Managed client accounts, updated service requests, and maintained accurate digital records.
- Delivered clear explanations of product features and service processes to help clients make informed decisions.
- Improved customer satisfaction by doing timely follow‑ups and Maintaining professional tone.
Education
Bachelor of Business Administration - Events Mangement
Nest Academy Management Of Education
Dubai / UAESkills
- Inquiry resolution and follow-up
- Excellent Attention to Detail
- Critical thinking and listening
- Organizational skills
- Proficient in MS Office
- Teamwork and collaboration
Additional Information
- Visa Status: Valid UAE Visa - No Sponsorship Required
- Available for full‑time roles
- Open to customer service, admin, coordinator, and office‑based positions
Languages
English
Fluent
Amharic
Fluent
Timeline
Customer Service & Client Support Representative
Allianz Commercial Brokerage LLC
09.2025 - 12.2025
Customer support associate
TechConnect Solutions
01.2024 - 08.2024
Bachelor of Business Administration - Events Mangement
Nest Academy Management Of Education