Networking & Hardware
A. MOHIDEEN ABDUL KADAR
Quality Assurance Surveyor
Abu Dhabi,UAE
Summary
Having 6+ years of experience in the Airport Service Quality . Seeking challenging assignments with a growth oriented organization which will help me to explore myself fully and to realize my potential.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Airport Quality Assurance Surveyor
Omnibus Marketing Research
AbuDhabi , UAE
02.2022 - Current
- Conducting consumer satisfaction surveys and collect the data
- Conducted surveys in different Facilitates
- Collect the data using tablets and paper
- Achieve the assigned target in the given time
- Follow all the quality guidelines
- Worked in Abu Dhabi International Airport as a Quality Assurance Surveyor
- Interact with the Arriving and Departing passengers to understand their satisfaction at the airport
- Observe the happenings at the airport and report to the supervisors for immediate action
- Flexible working in shifts
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Airport Quality Assurance Surveyor
AC Nielsen UAE
AbuDhabi , UAE
01.2016 - 01.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
B.Tech - IT
Achariya School of Business AndTechnologyManonmanianSundaranarUniversity
03.2022 - 01.2013
H.S.C - undefined
Calve College Govt.Hr.Sec.School
S.S.L.C T - undefined
T.Thiru.Vi.Ka.Govt.High.School State Board
Skills
Quality assurance background
Personal Information
Father Name : M.AHAMED BASHA
Gender : Male
Marital status: Married
Nationality : Indian
Passport No : K1039775
Visa : Employment
Date of Birth. : 18-01-1990
Additional Information
* Determines the likelihood of promoting an airport when a service attribute has failed.
* Variation in overall satisfaction is largely explained by service attributes.
* All parts of the airport value chain are likely to suffer when a service attribute fails.
Software
Microsoft Office & Excel ,PowerPoint
Interests
Playing Cricket and Traveling
Timeline
B.Tech - IT
Achariya School of Business AndTechnologyManonmanianSundaranarUniversity
03.2022 - 01.2013
Airport Quality Assurance Surveyor
Omnibus Marketing Research
02.2022 - Current
Airport Quality Assurance Surveyor
AC Nielsen UAE
01.2016 - 01.2022
H.S.C - undefined
Calve College Govt.Hr.Sec.School
S.S.L.C T - undefined
T.Thiru.Vi.Ka.Govt.High.School State Board
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