Amon Muhwezi
Abu Dhabi
Summary
Dynamic Security Team Leader with proven expertise at Transguard Group, enhancing safety through effective risk assessment and crisis management. Skilled in physical security and team leadership, I successfully implemented training programs that improved incident response strategies, ensuring high standards of service delivery and fostering a culture of compliance and readiness.
Overview
7
7
years of professional experience
Work History
Security Team Leader
Transguard Group
01.2021 - Current
- Led security operations to ensure safety and compliance across multiple sites.
- Coordinated training programs for new security personnel, enhancing team readiness.
- Implemented risk assessment protocols, improving incident response strategies.
- Supervised daily security activities, maintaining high standards of service delivery.
Customer Service Representative
MTN Uganda
03.2019 - 11.2020
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Managed account adjustments and billing inquiries to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline service processes, improving response times.
- Trained new staff on customer service protocols and company policies to ensure consistency in service delivery.
Education
High School Diploma -
Kibiito Secondary School
Bunyangabu-Uganda12.2006
Skills
Physical security
Languages
English
Advanced (C1)
Timeline
Security Team Leader
Transguard Group
01.2021 - Current
Customer Service Representative
MTN Uganda
03.2019 - 11.2020
High School Diploma -
Kibiito Secondary School