Amr Abdelaal
Abu Dhabi,AUH
Summary
Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organization efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards. Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organization and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments. Driven professional with excellent communication skills, poised to excel in customer service. Proficient in problem-solving and conflict resolution, coupled with strong ability to build rapport and maintain customer satisfaction. Committed to enhancing customer experiences and resolving complaints promptly to foster brand loyalty and trust. Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work history
Customer Relation officer - Proffesional
Abu Dhabi Islamic bank
Nation Tower BR - AUH, UAE
03.2024 - 12.2025
- Maintained clean and safe working environments, minimising accident risks.
- Achieved service time and quality targets through effective team collaboration.
- Engaged with customers to assess needs and deliver exceptional service.
- Resolved customer queries with clear communication and step-by-step solutions.
- Identified issues, analysed information, and provided effective resolutions.
- Handled complaints calmly while escalating major concerns to supervisors.
- Demonstrated excellent planning and coordination skills to meet schedules.
- Took on additional tasks to support overall team success.
Customer Relationship Officer
Abu Dhabi Commercial Bank
Abu Dhabi, United Arab Of Emirate
09.2019 - 12.2025
- Investigated and resolved accounting, service, and delivery concerns to enhance reliability.
- Evaluated technical problems using troubleshooting resolution tree and expertise for effective solutions.
- Communicated promotions and product details accurately to drive customer retention.
- Employed consultative techniques to make strategic referrals to business partners.
- Monitored metrics and developed insights to boost efficiency and performance.
- Trained and mentored team members, fostering productivity and friendly service commitment.
- Addressed client management issues by collaborating with clients and partners.
- Led process improvement initiatives to establish standard procedures for customer support.
Customer Service Officer
Union National Bank
Abu Dhabi, UAE
03.2017 - 08.2019
- Drove consistent sales growth by delivering quality information and service in telesales.
Expertly de-escalated objections to enhance customer satisfaction.
Monitored compliance with customer service standards to uphold stellar reputation.
Provided detailed product advice, fostering repeat business.
Relationship Officer
HSBC Bank Middle East
Abu Dhabi, United Arab Of Emirate
03.2014 - 02.2017
- Maximised sales opportunities through comprehensive research and data analysis on assigned clients.
- Utilised Salesforce to monitor customer communication, action items, and revenue potential.
- Ensured prompt responses to client enquiries by developing extensive product knowledge.
- Prepared and delivered reports to facilitate KPI tracking effectively.
Sales & Service Officer
Mashreq Bank
United Arab Of Emirate, United Arab Of Emirate
02.2012 - 01.2014
Customer Service Representative
Commercial International Bank (CIB)
Cairo, Egypt
11.2010 - 01.2012
Sales Representative
Credit Agricole Bank (CA)
Cairo, Egypt
04.2007 - 11.2011
Education
Bachelor of Commerce - Accountant
Cairo University
Cairo -EGSkills
- Excel proficiency
- Data entry
- Customer relations
- Shipping and receiving
- CRM management
- Training and mentoring
- Research and analysis
- Sales expertise
- Complaint resolution
- Creative problem solving
- Microsoft Office suite
Languages
English
Arabic
Certification
- International Certificate For Wealth & Investment Management (ICWIM).
- Certified at Islamic Product.
- Interpersonal Communication Skills.
- Anti-Money Laundry and Combating the Financing Of terrorism program-Egyptian Banking Institute (CBE)
Languages
6,C2,5,C1
Timeline
Customer Relation officer - Proffesional
Abu Dhabi Islamic bank
03.2024 - 12.2025
Customer Relationship Officer
Abu Dhabi Commercial Bank
09.2019 - 12.2025
Customer Service Officer
Union National Bank
03.2017 - 08.2019
Relationship Officer
HSBC Bank Middle East
03.2014 - 02.2017
Sales & Service Officer
Mashreq Bank
02.2012 - 01.2014
Customer Service Representative
Commercial International Bank (CIB)
11.2010 - 01.2012
Sales Representative
Credit Agricole Bank (CA)
04.2007 - 11.2011
Bachelor of Commerce - Accountant
Cairo University