Summary
Overview
Work history
Education
Skills
Languages
Timeline
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AMR ABDELRAZEK

AMR ABDELRAZEK

DUBAI,UAE

Summary

Alert professional makes informed decisions in time-critical environments. Possesses full colour vision, spatial awareness and hand-eye coordination skills. Remains focused for long periods of time and demonstrates quick reaction abilities.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Airport Operations Officer

Emirates Airlines
Dubai, UAE
02.2021 - Current
  • Thoroughly monitored operations across the airport network, identifying threats to schedules, performance or safety through Arrival and Departure.
  • Effectively planned the development and infrastructure to meet the Operation and passengers demand.
  • Maintained, amended and reviewed training material such as Airport and operation Safety and Security, ensuring optimum results for crew members and operational efficiency.
  • Used technical communication skills to translate complicated concepts in real-time.
  • Examined and approved flight plans.
  • Identified and reported aircraft security hazards and areas of non-regulatory compliance.
  • Kept flights running to schedule for smooth and reliable operations.

Airport Services Supervisor

Emirates Airlines
Dubai, UAE
05.2014 - 01.2021
  • Communicated key events and happenings to other staff members during shift changeovers.
  • Managed aviation planning and efficient use of flight resources.
  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Responds to and resolves employee relations issues expressed by team members.

Senior Airport Services Agent

Emirates Airlines
Dubai, UAE
12.2011 - 05.2014
  • Assisted customers with self-service check-in procedures to reduce wait times.
  • Performed check-in procedures including Accepting the baggage and confirm the checks and make sure to adhere with the safety and security
  • Coordinated scheduled breaks and operation for team members to maintain efficient passenger services and minimise delays.
  • Calculated and implemented baggage allowance charges in line with SOP.

Education

Bachelor of Commerce - Accounts

Cairo University
Egypt
09.2003 - 05.2007

Skills

  • Security operations
  • Internal auditing
  • Airport operations coordination
  • Terminal evacuation plans
  • Emergency procedures
  • Conflict and Risk management
  • First aid training
  • Aircraft emergency protocols

Languages

Arabic
Native
English
Upper intermediate
Russian
Beginner

Timeline

Airport Operations Officer

Emirates Airlines
02.2021 - Current

Airport Services Supervisor

Emirates Airlines
05.2014 - 01.2021

Senior Airport Services Agent

Emirates Airlines
12.2011 - 05.2014

Bachelor of Commerce - Accounts

Cairo University
09.2003 - 05.2007

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AMR ABDELRAZEK