Amr Abdullah

• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Answered multi-line phones and used active listening skills to assess client's issues and challenges.

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• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Kept high average of performance evaluations.
• Informed customers of upcoming promotions and deals to boost sales.

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Answered questions about company offerings with knowledgeable responses about our services.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Overcame objections using friendly, persuasive strategies.
• Educated customers on product and service benefits, explaining features and answering questions.
• Made average of 150 outbound and inbound calls per day.

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Designed and implemented advertising and public relations activities.
• Updated customer database and generated lists and counts for direct marketing projects.
• Generated reports to support development and implementation of marketing plans.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Managed campaigns for various clients that consistently exceeded sales goals.
• Researched and evaluated potential new markets and products.
• Developed questionnaires and facilitated focus group discussions.
• Conducted primary and secondary research to better understand customer needs and behaviors.
• Assembled reports and presentations to share insights and recommendations with stakeholders.