AMR Ahmed Emam
UAE,Abu Dhabi
Summary
- Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
10
10
years of professional experience
Work History
Supervisor
LE PATCHOULI COFFEE
UAE, Abu Dhabi
01.2023 - Current
- Implemented company policies effectively, maintained high standards of service delivery.
- Facilitated monthly training sessions for enhanced staff performance.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Managed daily operations to increase productivity.
- Organised team resources, resulted in improved project timelines.
Barista
LE PATCHOULI COFFEE
UAE, Abu Dhabi
08.2021 - 12.2022
- Collaborated with team members during busy periods improving workflow efficiency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
SALES
AL- AHRAM NEWSPAPER COMPANY
EGYPT, ALEXANDRIA
06.2016 - 05.2020
- Improved sales with effective merchandising techniques.
- Implemented innovative sales techniques, increasing market share.
- Monitored sales trends, adjusted inventory accordingly.
- Implemented promotional campaigns to boost periodical sales.
- Boosted sales with effective merchandising strategies.
Cashier
LATINO COFFEE
EGYPT, ALEXANDRIA
03.2015 - 02.2016
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Used Point of Sale system efficiently, speeding up transactions.
- Collaborated closely with store management for daily operations success.
- Maintained clean and organised workspace to ensure efficient service.
Education
Bachelor of Laws - LLB - LAW
ALEXANDRIA UNIVERSITY
EGYPTSkills
- Cash handling
- Customer Service
- Payment Processing
- High-volume dining
- Technical equipment operation
- Leadership competence
- Retail software proficiency
- Successful up-selling
- Technical product understanding
Languages
Arabic
Native
English
Intermediate
Timeline
Supervisor
LE PATCHOULI COFFEE
01.2023 - Current
Barista
LE PATCHOULI COFFEE
08.2021 - 12.2022
SALES
AL- AHRAM NEWSPAPER COMPANY
06.2016 - 05.2020
Cashier
LATINO COFFEE
03.2015 - 02.2016
Bachelor of Laws - LLB - LAW
ALEXANDRIA UNIVERSITY
Similar Profiles
DANIEL KOFI AZIGODANIEL KOFI AZIGO
Waiter at Le Patchouli Specialty CoffeeWaiter at Le Patchouli Specialty Coffee
THAHSEER PARITHAHSEER PARI
PRO CUM HR at LE PATCHOULIPRO CUM HR at LE PATCHOULI
AHMED MAGDYAHMED MAGDY
Operations Manager at Le patchouliOperations Manager at Le patchouli