Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Amr Ashraf

Abu Dhabi,UAE

Summary

Expert Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Demonstrate success in developing and motivating strong restaurant teams to assist customers hourly. Manages inventory and preventing waste. Positive and upbeat with customers and team members alike. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

6
6
years of professional experience

Work History

Restaurant Owner

Billows Burger
05.2018 - 04.2024
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed payroll, daily deposits, and cost controls.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Supervised daily activities of restaurant and over 70 employees.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Planned and executed strategies to increase customer sales, loyalty and retention.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Recruited, hired, and trained talented staff to fill vacancies.

Education

Certificate - Negotiation

Yale University - Coursera
Google
12.2023

Certificate - Project Management

Google - Coursera
Google
10.2023

Certificate - Project Execution - Running The Project

Google - Coursera
Google
10.2023

Certificate - Project Planning

Google - Coursera
Google
10.2023

Certificate - Project Initiation

Google - Coursera
Google
09.2023

Certificate - Foundations of Project Management

Google - Coursera
Google
09.2023

Skills

  • Staff Leadership
  • Portion Control
  • Staff Management
  • Labor Cost Controls
  • Customer Engagement
  • Marketing strategy implementation
  • Financial Planning
  • Performance Improvement
  • Sales proficiency
  • Operations Management
  • Business Planning
  • Inventory Management

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Restaurant Owner

Billows Burger
05.2018 - 04.2024

Certificate - Negotiation

Yale University - Coursera

Certificate - Project Management

Google - Coursera

Certificate - Project Execution - Running The Project

Google - Coursera

Certificate - Project Planning

Google - Coursera

Certificate - Project Initiation

Google - Coursera

Certificate - Foundations of Project Management

Google - Coursera
Amr Ashraf