AMR ELHADY
Dubai,UAE
Summary
Assertive and forward-thinking Assistant Front Office Manager with strong track record of leading teams to achieve exceptional customer service standards. Proactive in identifying and resolving operational challenges, ensuring seamless guest experience. Adept at fostering positive workplace environment through articulate communication and ambitious leadership. Committed to standing out by driving excellence and innovation in daily operations.
Overview
11
11
years of professional experience
4021
4021
years of post-secondary education
1
1
Certification
Work history
Assistant front office manager
Park Inn By Radisson Dubai Motor City
Dubai Motor City, Dubai
11.2020 - 09.2025
- Trained new employees on front desk protocols and procedures.
- Provided assistance during peak hours by managing multiple tasks simultaneously.
- Performed regular audits on room availability status, rate changes, discounts offered.
- Analyzed feedback from customers to evaluate effectiveness of services provided.
- Resolved customer complaints in a professional manner using problem-solving techniques.
- Organized daily operations of front office staff, including assigning tasks and monitoring performance.
- Coordinated with housekeeping department to maintain cleanliness standards in lobby area.
- Collaborated with other departments such as Housekeeping or Maintenance to coordinate services.
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses.
- Communicated verbally and in writing to provide clear direction to staff.
- Reviewed customer feedback data to identify areas of improvement.
Duty manager
Park Inn By Radisson Dubai Motor City
Dubai Motor City, UAE
06.2022 - 05.2025
- Successfully trained and developed new staff members on company policies and procedures.
- Demonstrated strong leadership abilities while managing daily operations of the business.
- Utilized problem-solving techniques when resolving conflicts among team members.
- Established effective communication channels between management and employees.
- Resolved customer complaints in a professional manner, leading to improved customer retention rates.
- Maintained accurate records of daily transactions and employee performance reviews.
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals.
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews.
- Devised innovative solutions for challenging operational problems.
- Managed cash flow accurately to minimize losses due to theft or mismanagement.
- Collaborated with other departments to ensure efficient workflow and successful completion of projects.
- Created weekly schedules for all employees based on staffing needs.
- Evaluated and managed staff performance to ensure quality objectives were met.
- Identified operational process inefficiencies to recommend necessary improvements.
- Trained new employees on company policies, procedures and work ethics.
- Motivated employees to reach highest professional potential.
- Answered customer questions and made product recommendations according to needs.
Night supervisor
Park Inn By Radisson Dubai Motor City
Dubai Motor City, UAE
11.2020 - 06.2022
- Provided assistance to guests regarding their room accommodations, dining options, local attractions.
- Identified potential security risks and took necessary steps to prevent them from occurring.
- Conducted nightly audits of cash drawers to ensure accuracy in accounting practices.
- Coordinated with housekeeping staff regarding guest room availability.
- Responded promptly and efficiently to phone calls from guests seeking information about the hotel or its services.
- Managed a team of 10+ employees in providing quality hospitality services to customers.
- Ensured all paperwork was completed correctly before closing out shift.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Audited daily guest ledger of hotel to verify and balance entries.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.
- Efficiently handled any emergency situations that may arise during the night shift.
- Monitored lobby activity throughout the night to ensure safety protocols were followed.
- Promoted to Duty Manager
Night Auditor
Radisson Blu Hotel
Dubai Media City, Dubai
08.2019 - 11.2020
- Front Desk Agent.
- Front Office Night Auditor handling the night audit procedures.
- Handling the DTCM & CID system.
- Handling as front office supervisor and duty manager.
- Ensured all paperwork was completed correctly before closing out shift.
- Provided exceptional hospitality services to ensure a pleasant stay for all guests.
- Audited daily guest ledger of hotel to verify and balance entries.
- Organized and detail-oriented with strong multitasking skills.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
Guest Service Agent
Tamani Marina Hotel & Hotel Apartments
Dubai Marina, Dubai
06.2017 - 08.2019
- Best associate for the guest comment card from August till December 2017 and from January till March 2018.
- Associate of the month front of the house of January, April & August 2018.
- Replacing & handling the night manager duties.
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures.
- Processed credit card payments accurately according to company policy.
- Answered phone calls promptly and professionally, directing inquiries appropriately.
- Developed relationships with customers to ensure satisfaction throughout their stay.
Front Desk Agent
Steigenberger Aqua Magic Resort
Hurghada, Red Sea
09.2014 - 06.2017
- Operator & Business Centre Agent
- Front desk agent
- Acting Front Office Shift Leader
Education
High school - General
High Military School
Zagazig, SharkiaBachelor Degree - Social Work
The High Institute For Social Work
Benha, QalubiyahSkills
- DTCM portal handling
- Front desk operations
- Cash handling accuracy
- Microsoft Office
- Opera PMS system
- Vicas System
- Red Berry System
- EMMA Hotel system for Radisson Hotels
- Room assignment coordination
Certification
- Radisson Academy online trainings
- Typsy Online Training Academy
- Front Office Skills
- Customers Care
- Dubai Way By Dubai Tourism Federation
Accomplishments
Manager of the year 2023
Training
- Upselling technics
- Hoteliers etiquette
- Customers Care By Ministry Of Tourism & Egyptian Tourism Federation
- Front Office Skills By Ministry Of Tourism & Egyptian Tourism Federation
- Yes I Can training For customer service with Radisson standard by HR manager
- Typsy Online Trainings
LANGUAGES
Arabic
English
References
References available upon request.
Timeline
Duty manager
Park Inn By Radisson Dubai Motor City
06.2022 - 05.2025
Night supervisor
Park Inn By Radisson Dubai Motor City
11.2020 - 06.2022
Assistant front office manager
Park Inn By Radisson Dubai Motor City
11.2020 - 09.2025
Night Auditor
Radisson Blu Hotel
08.2019 - 11.2020
Guest Service Agent
Tamani Marina Hotel & Hotel Apartments
06.2017 - 08.2019
Front Desk Agent
Steigenberger Aqua Magic Resort
09.2014 - 06.2017
High school - General
High Military School
Bachelor Degree - Social Work
The High Institute For Social Work
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