Amr Essayed Abdel-Rahman SeifEldin
Fujairah
Summary
Highly motivated and ambitious professional with exceptional adaptability and creativity. Proficient in operating Windows systems, Microsoft Office (Word, Excel, PowerPoint), and internet services including Outlook. Demonstrates strong problem-handling abilities, effective communication skills, and excellent organisational capabilities. Adept at meeting and event arrangements, with a proven ability to work under pressure while maintaining a well-organised approach. Career goal includes leveraging skills to contribute to dynamic and challenging environments.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work history
Contact center
Al sharq Hospital
Fujairah
07.2020 - 07.2025
- Patient Appointment Scheduling: The call center staff coordinates and schedules appointments for various departments, including outpatient clinics, diagnostic services, and specialist consultations. They manage calendars efficiently to optimize patient flow and reduce wait times.
- Patient Inquiries and Information: Responding to general inquiries about hospital services, visiting hours, directions, and other relevant information. Staff provide accurate and timely responses to ensure patient satisfaction and clarity.
- Emergency and Urgent Calls Handling: Managing calls related to emergencies or urgent medical situations. Call center agents follow established protocols to prioritize and escalate cases promptly, ensuring swift communication with medical teams.
- Test Results and Medical Reports Delivery: Facilitating the dissemination of test results, lab reports, and other medical documentation to patients or healthcare providers securely and confidentially.
- To operate telephone switchboards and systems efficiently, ensuring precise connections for local, long-distance, mobile, and personal calls.
- To maintain comprehensive records of all incoming and outgoing calls.
- To employ active listening techniques to enhance caller comfort and ensure clear communication during interactions.
- To demonstrate professionalism and courtesy when answering calls.
- Answers and routes incoming calls on a complex digital.
- Patient Registration and Data Management: Assisting with new patient registration, updating existing patient records, and maintaining accurate data in hospital information systems.
- Follow-up and Reminder Calls: Making follow-up calls to patients for appointment reminders, medication adherence, or post-discharge instructions. This task helps improve patient outcomes and reduces missed appointments.
- Coordination with Medical Staff: Acting as a communication link between patients and healthcare providers, ensuring that message, test results, or other critical information are conveyed accurately and promptly.
- Feedback Collection and Quality Assurance: Gathering patient feedback regarding their hospital experience to identify areas for improvement. Monitoring call quality to ensure adherence to protocols and service standards.
- CRM communication platform equipped with call ticket management for departmental use.
- Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
- Home service calls are available for specific departments, and inquiries regarding pricing are welcome.
- Places calls for authorized staff as necessary.
- Keeps computer skills current by attending training on new equipment and learning new or modified procedures.
- Managing email communications and utilizing related software for reservations, appointments, and scheduling tasks.
- Insurance Eligibility Services
- Patient Insurance Verification: Confirm patient insurance coverage and eligibility to ensure accurate billing and claims processing.
- Insurance Claims Management: Oversee and process insurance claims efficiently, maintaining compliance with hospital policies and insurance provider guidelines.
- Regulatory Compliance: Keep abreast of health insurance regulations, policies, and industry trends to ensure ongoing compliance Ensuring compliance with privacy regulations such as HIPA.
- Sales and Marketing coordinator
- Development and implementation of co-branded marketing strategies.
- Management of collaborative promotional materials, including brochures and flyers.
- Coordination of events, workshops, and seminars to increase stakeholder engagement.
- Creation of compelling content for social media platforms and corporate websites.
- Establishment and maintenance of relationships with hospital staff and key stakeholders.
- Promotion of hospital services to targeted audiences.
- Periodic reminders of existing offers to patients as appropriate.
- Participation in health-related initiatives and community outreach programs.
- Selling and coordinating transportation, accommodations, insurance, tours, and activities.
Ticketing Staff
Fly High Tours and Travels
Fujairah
08.2017 - 01.2019
- Managing payments, booking travel arrangements, and processing applicable fees.
- Handling travel-related issues, conflicts, complaints, cancellations, and refunds.
- Building and maintaining relationships with travel and tour vendors.
- Attending industry seminars and conferences.
- Conducting research on destinations and industry trends.
- Maintaining accurate records of bookings, payments, transactions, communications, and meetings.
- Supporting agency operations by completing related tasks as required.
- Applying for visas for various nationalities.
- Issuing tickets for international travel and managing re-issuance processes.
- Development and implementation of co-branded marketing strategies.
- Management of collaborative promotional materials, including brochures and flyers.
- Coordination of events, workshops, and seminars to increase stakeholder engagement.
- Creation of compelling content for social media platforms and corporate websites.
- Analysis of market trends and patient feedback to inform strategic decision-making.
Front Office Agent
Fly High Tours and Travels
Fujairah
08.2015 - 12.2016
- Assisting Revenue Department on daily tasks & reservations.
- Dealing with online travel agent & extranet.
- Handling daily front office operation & following on Manager instruction.
- Handling Customers queries & guest Complaints & reporting to Manager.
- Handling cashier, Operator.
- Assisting on wake-up calls.
- Follow up on departure & arrivals of the day.
- Maintaining effective communication with all related department to ensure smooth service delivery.
- Contributing on maintaining average rate by up selling.
- Selling membership.
- Profiling & targeting potential customers for account handling & up selling.
- Contributing on sales blitz & Sales Activities when required.
- Checking high balance & following on payments.
- Assisting the Front Office Manager on daily reports & comparison reports.
- Quick ability to learn & acquiring developing skills.
Education
Bachelor - Tourism
High Institute of Tourism and Hotels
HR General training - undefined
ICC Institute
Training course for sales - undefined
American hotel
Amadeus Electronic ticketing course - undefined
Skills
- Operating Windows System
- Microsoft Office (Word, Excel, Power Point)
- Internet service & Emails (outlook)
- Adaptability
- Creativity
- Problem handling
- Motivated
- Ability to work under pressure
- Self-motivated
- Ambitious
- Listening skills
- Good communication skills
- Well organized
- Meeting arrangement
- Event arrangement
Personal Information
- Date of birth: 02/15/86
- Nationality: Egyptian
- Marital status: married
Timeline
Contact center
Al sharq Hospital
07.2020 - 07.2025
Ticketing Staff
Fly High Tours and Travels
08.2017 - 01.2019
Front Office Agent
Fly High Tours and Travels
08.2015 - 12.2016
HR General training - undefined
ICC Institute
Training course for sales - undefined
American hotel
Amadeus Electronic ticketing course - undefined
Bachelor - Tourism
High Institute of Tourism and Hotels
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