Amr Ezzat
Account Manager
Dubai
Summary
Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Account Manager
White Aluminum
ABU DHABI
01.2019 - 07.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Project Manager
Alumina
ABU DHABI
03.2015 - 01.2019
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Planned, designed and scheduled phases for large projects.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Led project teams through design, construction and launch process.
- Achieved project deadlines by coordinating with contractors to manage performance.
Sales Engineer
METITO WATER TREATMENT
cairo
01.2012 - 02.2015
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Analyzed market trends, competitor performance and product strengths.
- Managed technical integration, systems engineering program management, customer support and program management.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Sales Engineer
Discovery oil&gas
Cairo
06.2010 - 12.2011
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Analyzed market trends, competitor performance and product strengths.
- Managed technical integration, systems engineering program management, customer support and program management.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Education
Bachelor of Science - Mechanical Engineering
Higher Technological Institute (HTI)
Cairo ,Egypt 03.2005 - 01.2010
No Degree - Scheduling And Cost Control
George Washington University
DUBAI,UAE 04.2001 -
Skills
Management collaboration
Goals and performance
Product and service sales
Business Development
Relationship building and management
Timeline
Account Manager
White Aluminum
01.2019 - 07.2022
Project Manager
Alumina
03.2015 - 01.2019
Sales Engineer
METITO WATER TREATMENT
01.2012 - 02.2015
Sales Engineer
Discovery oil&gas
06.2010 - 12.2011
Bachelor of Science - Mechanical Engineering
Higher Technological Institute (HTI)
03.2005 - 01.2010
No Degree - Scheduling And Cost Control
George Washington University
04.2001 -