Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
BLS Spain Visa Application Center
2022.10 - Current
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions changes.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Vodafone (Egypt)
2021.07 - 2022.07
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Sales Associate
Vodafone (Egypt)
2020.06 - 2021.07
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Build and maintain relationships with new and repeat customers.
Restaurant Manager
Heart Attack
2019.03 - 2020.05
Distribute tasks of the restaurant staff and supervisor their performance.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Accountant
Heart Attack
2018.01 - 2019.02
Handled day-to-day accounting processes to drive financial accuracy.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
BBA - Accounting
Alexandria University Faculty of Commerce
Alexandria
06.2021
Skills
Storage and Supply Management
Creative & Analytical Thinker
Strong Communication
Interpersonal Skills
MS Office
Additional Information
Driving License
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Visa Status
Residence Visa
Timeline
Customer Service Executive
BLS Spain Visa Application Center
2022.10 - Current
Customer Service Representative
Vodafone (Egypt)
2021.07 - 2022.07
Sales Associate
Vodafone (Egypt)
2020.06 - 2021.07
Restaurant Manager
Heart Attack
2019.03 - 2020.05
Accountant
Heart Attack
2018.01 - 2019.02
BBA - Accounting
Alexandria University Faculty of Commerce
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