Amr Farrag
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
BLS Spain Visa Application Center
10.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Vodafone (Egypt)
07.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Sales Associate
Vodafone (Egypt)
06.2020 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Build and maintain relationships
with new and repeat customers.
Restaurant Manager
Heart Attack
03.2019 - 05.2020
- Distribute tasks of the restaurant staff and supervisor their performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Accountant
Heart Attack
01.2018 - 02.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
BBA - Accounting
Alexandria University Faculty of Commerce
Alexandria06.2021
Skills
- Storage and Supply Management
- Creative & Analytical Thinker
- Strong Communication
- Interpersonal Skills
- MS Office
Additional Information
- Driving License
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Visa Status
- Residence Visa
Timeline
Customer Service Executive
BLS Spain Visa Application Center
10.2022 - Current
Customer Service Representative
Vodafone (Egypt)
07.2021 - 07.2022
Sales Associate
Vodafone (Egypt)
06.2020 - 07.2021
Restaurant Manager
Heart Attack
03.2019 - 05.2020
Accountant
Heart Attack
01.2018 - 02.2019
BBA - Accounting
Alexandria University Faculty of Commerce
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