Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Amr Galal

Dubai

Summary

Accomplished consumer banking specialist with expertise in sales funnel management and client retention. Proficient in utilising MS Office, Salesforce, and business intelligence tools to enhance operational efficiency. Demonstrates strong skills in loans, quality control, and database management. Recognised for effective negotiation abilities and a commitment to maintaining high standards of service. Aims to leverage skills in a challenging role that fosters professional growth and contributes to organisational success.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education

Work history

Business development executive

First Abu Dhabi Bank
Dubai
09.2024 - Current
  • Identify and approach potential customers to promote personal loan products, achieving monthly and quarterly sales targets.
  • Develop and maintain relationships with existing clients to encourage repeat business and referrals.
  • Conduct financial needs analysis to recommend suitable loan solutions tailored to individual customer profiles.
  • Coordinate with credit and risk teams to ensure smooth and timely loan approvals.
  • Prepare and deliver sales presentations and product information to clients, highlighting benefits and terms.
  • Maintain accurate records of leads, prospects, and conversions using CRM systems.
  • Track market trends, competitor products, and pricing strategies to identify new business opportunities.
  • Participate in promotional campaigns, bank events, and on-site visits to expand customer base.
  • Provide excellent after-sales service, ensuring high customer satisfaction and retention.
  • Work closely with branch staff and cross-functional teams to drive product awareness and sales growth.

Retail Personal Banking Advisor

Abu Dhabi Islamic Bank
Dubai
01.2023 - 06.2025
  • Monitored finance operations, product penetration and lender penetrations to optimize strategies.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Sales Area Manager

OPPO Distribution Egypt
09.2019 - 06.2022
  • An Area Sales Manager responsible for managing sales operations for OPPO mobile distribution within geographical area.
  • Lead and motivate sales teams to achieve sales targets and revenue goals.
  • Area Sales Managers analyze market trends, develop sales strategies, and identify opportunities for business growth.

Sales Supervisor

10.2017 - 08.2019
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.

Telesales Agent

ECCO Outsourcing
Cairo
06.2014 - 09.2017
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Education

Bachelor of Language and Translation - Spanish language

Culture and Science City
City, Egypt

Skills

  • MS Office
  • Consumer banking specialist
  • Loans
  • Sales funnel management
  • Business intelligence tools
  • Quality Control
  • Salesforce
  • Database management
  • Effective negotiator
  • Client retention

Languages

Arabic
English

Personal Information

Nationality: Egyptian

Timeline

Business development executive

First Abu Dhabi Bank
09.2024 - Current

Retail Personal Banking Advisor

Abu Dhabi Islamic Bank
01.2023 - 06.2025

Sales Area Manager

OPPO Distribution Egypt
09.2019 - 06.2022

Sales Supervisor

10.2017 - 08.2019

Telesales Agent

ECCO Outsourcing
06.2014 - 09.2017

Bachelor of Language and Translation - Spanish language

Culture and Science City

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Amr Galal