Amr Helmy
Dubai
Summary
Accomplished professional experienced working in airline industry. Responds professionally to emergency situations and remains cool under pressure. Seeking challenging new position to continue providing exceptional customer service to travelers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew Member / Flight Purser
Flydubai
Dubai
06.2025 - Current
- Led and supervised cabin crew operations to ensure exceptional in-flight service, safety compliance, and crew coordination on international and domestic routes.
- Managed pre-flight briefings, delegated responsibilities, and handled passenger concerns with professionalism and efficiency.
- Ensured adherence to airline protocols and safety standards, contributing to consistently high passenger satisfaction scores and on-time performance.
Flight Attendant
flydubai
Dubai, UAE
06.2015 - 06.2025
- Attending to safety and comfort needs of passengers as well as selling and marketing different products onboard.
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
Flight Attendant
Nile Air
Cairo, Egypt
05.2014 - 06.2015
Telesales Agent
Vodafone UK
Cairo, Egypt
01.2014 - 04.2014
- Initiating sales with potential customer over the phone.
Call Centre Agent
Etisal International
Cairo, Egypt
07.2013 - 12.2013
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
Bachelor of Arts - English Department
Alexandria University
Alexandria05.2013
Skills
- CPR and First Aid
- Communication skills
- Leadership
- Emergency Response
- Customer Service
- Training and Development
LANGUAGES
Arabic - Native
English - Fluent
Websites
Awards
certificate of excellent decision making skills (2019), flydubai customer excellence program (2018)
Certification
- Emergency Response Planning IATA, Singapore, 2024
- Crew Resources Management for Instructors - CRMI, IATA Training, 2023
- Train The Trainer certification , CPD, UK Certification, 2021
- Online Human Resource Foundations , LinkedIn Learning, 2021
- Online Human Resources Diploma , Allison Courses, 2020
- Online Business Foundation Course , quantic School of Business, 2020
- E-marketing Diploma , Cairo university, 2010
Timeline
Senior Cabin Crew Member / Flight Purser
Flydubai
06.2025 - Current
Flight Attendant
flydubai
06.2015 - 06.2025
Flight Attendant
Nile Air
05.2014 - 06.2015
Telesales Agent
Vodafone UK
01.2014 - 04.2014
Call Centre Agent
Etisal International
07.2013 - 12.2013
Bachelor of Arts - English Department
Alexandria University