Amr Ibrahim
National Aftersales Manager
Dubai
Summary
A process oriented professional with +16 years of experience in the automotive industry (Sales and Aftersales). Capable of rationally analyzing and making efficient decisions that support corporate objectives and ensure growth.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
National Aftersales Manager
Ford Motor Company
Dubai
06.2019 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
Customer Experience Manager
Ford Motor Company
Dubai
11.2015 - 06.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Assistant Manager
Toyota Egypt Group
Cairo
06.2009 - 10.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
Intra-Company Transferee-ICT
Toyota Motor Corporation
Nagoya, Aichi,
06.2007 - 05.2009
- Ran errands and provided general office support in a professional environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Field Operation Representative
Toyota Egypt Group
Cairo
05.2006 - 06.2007
- Ran errands and provided general office support in a professional environment.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science in Mechanical Engineering - Automotive Department Faculty Of Engineering
Ain Shams University
Cairo,Egypt 01.2000 - 01.2005
Skills
Strategic Planning
Basic managerial skills: Reporting, Problem Solving, Leadership
Professional Instruction skills: Presentation & Facilitation
Excellent Communication Skills at all Levels
Efficient worker in multinational environment
Excellent experience in events preparation and management
Training
TOYOTA Way in Sales and Marketing.
• TOYOTA Service Marketing (TSM) Kaizen Promoter.
• TOYOTA Parts Inventory Management.
• TOYOTA Customer Service Management.
• TOYOTA Service Marketing (TSM) workshop.
• TOYOTA Service Advisor Instructor Course.
• TOYOTA Service Workshop Management Instructor Course.
• TOYOTA Way, Toyota Institute.
• TOYOTA Basic Warranty Handling Training
• TOYOTA Dealer Parts Operations Kaizen
• TOYOTA Service Logistics Kaizen, Service Marketing
• Certified Instructor for TOYOTA Service Logistics Kaizen, Service Marketing effective 1st of September 2015 (Validation: three years)
• Certified FORD After Sales Zone Manager. By Ford Academy
• Professional Parts Manager. By Ford Academy
Timeline
National Aftersales Manager
Ford Motor Company
06.2019 - Current
Customer Experience Manager
Ford Motor Company
11.2015 - 06.2023
Assistant Manager
Toyota Egypt Group
06.2009 - 10.2015
Intra-Company Transferee-ICT
Toyota Motor Corporation
06.2007 - 05.2009
Field Operation Representative
Toyota Egypt Group
05.2006 - 06.2007
Bachelor of Science in Mechanical Engineering - Automotive Department Faculty Of Engineering
Ain Shams University
01.2000 - 01.2005