Amr Sebaei
Dubai,DU
Summary
Dynamic National Key Account Manager with a proven track record at Americana Group, excelling in relationship management and revenue generation. Expert in developing strategic account plans that drive growth, leveraging strong negotiation skills to enhance client satisfaction. Recognized for implementing effective sales tactics that significantly boosted market presence and profitability.
Overview
2026
2026
years of professional experience
Work History
National Key Account Manager
Americana Group
2024 - Current
- Developed understanding of key account management principles and customer relationship strategies.
- Assisted in preparing account proposals and presentations for potential clients.
- Supported data analysis to identify trends and opportunities within key accounts.
- Collaborated with sales teams to ensure alignment on account goals and strategies.
- Contributed to team meetings by sharing insights from market research initiatives.
- Engaged in routine communication with clients to enhance service satisfaction levels.
- Contributed to strategic planning efforts designed to inform the ongoing growth of the national key account management division.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Collaborated with marketing team members to create targeted promotional materials for use in attracting new business from national-level clientele.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Increased overall sales performance by implementing strategic account management plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Head of Sales Department
International Group Trading Company , ( KFMB )
01.2023 - 12.2024
- Developed and implemented sales strategies to enhance market penetration and revenue growth.
- Led cross-functional teams to streamline sales processes and improve customer engagement.
- Analyzed market trends to identify opportunities for business expansion and product diversification.
- Established key performance indicators to monitor team performance and drive accountability.
- Collaborated with marketing to create targeted campaigns that aligned with sales objectives.
- Implemented CRM systems to optimize lead management and track customer interactions efficiently.
- Conducted periodic performance reviews of individual team members, identifying their strengths as well as areas for improvement.
- Increased overall sales revenue by implementing strategic marketing campaigns and nurturing key client relationships.
- Grew market share by targeting new industries and demographics through tailored outreach strategies.
- Reduced employee turnover rates by fostering a positive work environment that prioritized employee growth and development.
- Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
- Launched incentive programs designed to motivate the sales team and cultivate a results-oriented culture within the department.
- Optimized pricing strategies based on thorough cost analyses, leading to higher profit margins without sacrificing competitiveness.
- Analyzed market trends and competitor performance to inform tactical adjustments in the sales strategy.
Sales Manager
Al Khayyat Investments
04.2019 - 12.2022
- Developed and implemented sales strategies to enhance market presence.
- Cultivated relationships with key clients to ensure customer satisfaction and retention.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Led a team of sales representatives, providing mentorship and performance feedback.
- Collaborated with marketing teams to align promotional efforts with sales goals.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Regional Sales Manager
Binghatti Holding
01.2017 - 03.2019
- Developed and implemented regional sales strategies to increase market share.
- Led cross-functional teams to improve customer engagement and satisfaction levels.
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Established strong relationships with key clients, enhancing loyalty and repeat business.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating the sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Consistently exceeded annual territory revenue goals by prioritizing high-potential accounts and executing customized action plans.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Key Account Manager
National Food Products
03.2015 - 12.2016
- Cultivated strong relationships with key clients to enhance customer satisfaction and retention.
- Developed strategic account plans to align with client business goals and drive mutual growth.
- Analyzed market trends and competitive landscape to identify new opportunities for client engagement.
- Coordinated cross-functional teams to deliver tailored solutions that meet client needs effectively.
- Implemented process improvements that streamlined operations and enhanced service delivery efficiency.
- Mentored junior account managers, fostering skill development and knowledge sharing within the team.
- Led initiatives to optimize account management strategies, contributing to overall revenue growth and profitability.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly, and yearly objectives.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Developed customized proposals for potential clients, demonstrating the value of the company's products and services.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure the timely delivery of products and services, meeting client expectations.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
Sales Supervisor
National Food Products
03.2011 - 02.2015
- Supervised daily sales operations, ensuring optimal team performance and customer satisfaction.
- Developed and implemented training programs for new sales staff, enhancing product knowledge and service skills.
- Analyzed sales data to identify trends, informing strategies to improve revenue growth and market reach.
- Collaborated with marketing teams to create promotional materials that aligned with sales objectives and branding.
- Led weekly team meetings to discuss goals, address challenges, and celebrate achievements in a motivating environment.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Boosted sales by implementing effective training programs for new and existing employees.
Area Sales Supervisor
Tiba Distrubaition Comapny ( Juhayna )
10.2007 - 01.2011
- Led team to achieve regional sales targets through effective coaching and motivation.
- Developed strategic territory plans to enhance market penetration and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory levels and product offerings.
- Collaborated with the marketing team to execute promotional campaigns, driving brand awareness and sales growth.
Sales Executive MT
Al Watania Poultry
02.2005 - 07.2007
- Developed and maintained strong client relationships to enhance customer loyalty.
- Conducted market research to identify new sales opportunities and trends.
- Executed effective sales presentations to showcase product benefits and features.
- Collaborated with the marketing team to create targeted campaigns that drive engagement.
Education
Bachelor of Commerce - Accounting And Business Administrations
Cairo University
Egypt 09-2002
Skills
- Sales presentations
- Relationship management
- Pricing strategy
- Territory management
- Sales tactics
- Business development
- Revenue generation
- Account strategy
- Business strategies
- Teamwork and collaboration
- Decision-making
Languages
English
Beginner (A1)
Timeline
Head of Sales Department
International Group Trading Company , ( KFMB )
01.2023 - 12.2024
Sales Manager
Al Khayyat Investments
04.2019 - 12.2022
Regional Sales Manager
Binghatti Holding
01.2017 - 03.2019
Key Account Manager
National Food Products
03.2015 - 12.2016
Sales Supervisor
National Food Products
03.2011 - 02.2015
Area Sales Supervisor
Tiba Distrubaition Comapny ( Juhayna )
10.2007 - 01.2011
Sales Executive MT
Al Watania Poultry
02.2005 - 07.2007
Bachelor of Commerce - Accounting And Business Administrations
Cairo University
National Key Account Manager
Americana Group
2024 - Current