Amr Mohamed Taha

• Setting project goals and coming up with plans to meet those goals
• Maintaining project timeframes, budgeting estimates and status reports
• Managing resources for projects, such as computer equipment and employees
• Coordinating project team members and developing schedules and individual responsibilities
• Implementing IT strategies that deliver projects on schedule and within budget
• Using project management tools to track project performance and schedule adherence
• Conducting risk assessments for projects
• Organizing meetings to discuss project goals and progress
• Achieved a 30% increase in project efficiency through agile methodologies.
• Successfully launched 10+ IT projects, exceeding client expectations.
• Drove process improvements, resulting in a 15% cost reduction.
• Streamlined project workflows, increasing team productivity by 20%.
• Utilize project management tools such as Microsoft Project, Jira, or ServiceNow. Monitoring & Reporting.
• Apply Agile, Scrum, or Waterfall methodologies to manage project workflows.

• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
• Creating rational strategies for upgrading the company’s network software whenever a new update is available
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
• Staying up to date with new network technology and reporting this information to the executive team each quarter
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network
• Spearheaded administration and training for LDM Laboratory Information System
• Authored and executed comprehensive IT and cybersecurity procedures, manuals, and policies, including strict adherence to ADICS principles.

• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
• Creating rational strategies for upgrading the company’s network software whenever a new update is available
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
• Staying up to date with new network technology and reporting this information to the executive team each quarter
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network
• Spearheaded administration and training for LDM Laboratory Information System
• Authored and executed comprehensive IT and cybersecurity procedures, manuals, and policies, including strict adherence to International principles.

• Delivered exceptional Tier 1 IT support, ensuring seamless desk side assistance for non- technical internal users
• Ensured data integrity and system resilience through proficient management of backup and recovery protocols
• Swiftly addressed network issues, minimizing downtime and maintaining continuous connectivity
• Implemented and maintained biometric authentication systems, including fingerprint technology, across multiple branches and central lab
• Optimize resource allocation, ensuring all project requirements are met with available assets
• Led cross-functional teams to ensure on-time, on-budget project delivery
• Defined project scope, securing stakeholder alignment & technical viability
• Implemented control measures for scope, schedule & cost adjustments
• Managed client relations, risk mitigation & maintained thorough documentation
• Craft and maintain detailed project plans, meticulously tracking progress to preempt and address any deviations
• Employ robust verification methods to oversee project scope adjustments, schedule shifts, and budget variances
• Assess project performance with precision, utilizing advanced tools and techniques for maximum efficiency
• Diligently report to senior management, providing timely updates and escalating issues when necessary
• Foster strong client relationships, ensuring clear communication and stakeholder satisfaction throughout the project lifecycle
• Implement proactive risk management strategies to mitigate potential project obstacles
• Build and sustain strategic partnerships with third-party vendors, enhancing project capabilities and resources
• Maintain comprehensive project documentation, ensuring a legacy of clarity and continuity for future reference.

• Simplified cybersecurity concepts, effectively communicating malware and phishing defenses to enhance user awareness
• Maintained meticulous records of support interactions to streamline future reference and troubleshooting.
• Managed system setups, including hardware configuration and access permissions for onboarding personnel.
• Administered IST ERP and POS systems, leveraging SQL Server 2005 for robust data management.
• Implemented biometric authentication solutions across branches and factory sites to bolster security.
• Enhanced facility security with the deployment of comprehensive surveillance systems, including CCTV, LP cameras, and sound systems.
• Developed and provided essential documentation to support desk staff for efficient resolution of technical issues.
• Enhanced support with comprehensive tech process documentation

• Oversaw system performance, proactively identifying and resolving technical glitches to ensure optimal operations.
• Efficiently managed and escalated service tickets for prompt equipment maintenance and repair.
• Excelled in communicating intricate technical concepts in an easily understandable format for end-users.
• Proficiently utilized Oracle ERP System for streamlined technical support and issue resolution.

• Instructed courses including ICDL, Web Design, A+, and Network, using dynamic teaching strategies.

• • Expertly diagnosed and resolved complex hardware, software, and networking issues to ensure optimal system performance.
  • Efficiently troubleshoot and remediate a wide range of technical problems, enhancing customer satisfaction.
  • Identified and corrected hardware malfunctions, contributing to system reliability and longevity.