Summary
Overview
Work history
Education
Skills
Custom
Additional Information
Languages
Affiliations
Timeline
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AMREEN NAAZ

AMREEN NAAZ

Dubai ,UAE

Summary

Results-driven Senior Operations Coordinator and Facilities Management Specialist with over 6 years of proven experience in facility operations, contract management, Tender management, fleet management, preventive maintenance, and client/vendor coordination. Adept in managing FM contracts, conducting asset lifecycle planning, and leading cross-functional teams to deliver on SLAs and KPIs. Proven track record in reducing operational downtime and streamlining processes using Zoho Projects and Zuper. Skilled in budget control, work order management, compliance reporting, and service level optimization. Experienced in managing technical staff across hard and soft services. Looking to leverage my expertise in operations, facilities management, and team leadership in a challenging role such as Assistant Operations Manager or Senior Facilities Coordinator.

Overview

6
6
years of professional experience
18
18
years of post-secondary education

Work history

Senior Business Development Operations Coordinator

The Healthy Home Cleaning LLC Dubai
Dubai , UAE
03.2025 - Current
  • Led the preparation of over 100+ client contracts monthly, ensuring 100% accuracy and timely submission to drive business acquisition. Coordinated project kick-offs, facilitating smooth handovers from sales to Operations.
  • Managed the sales pipeline via CRM, improving lead response time by 35% and increasing conversion rates by 20% within the first quarter.
  • Acted as the central liaison between sales, operations, and customer service teams to ensure seamless service delivery and rapid issue resolution, contributing to a 25% improvement in client satisfaction scores.
  • Coordinated daily technician dispatch and route planning, increasing field productivity and daily job completion rates by 18%.
  • Delivered weekly performance reports and operational reviews, driving faster decision-making and service quality enhancements.
  • Trained and onboarded new operations staff, shortening ramp-up time by 40% and standardizing internal procedures for consistency.

Contracts Management & Bid Executive

Al Najma Al Fareeda Intl Facilities Management Services LLC
Dubai, UAE
09.2022 - 03.2025
  • As part of my role, I work under the direct supervision of the CEO, who oversees the company's strategic direction.
  • Collaborate with internal business units to gather contract requirements and ensure alignment with organizational policies.
  • Liaise with vendors to negotiate terms and resolve any discrepancies in contract documents.
  • Coordinate with the legal department to review, finalize, and approve contracts in a timely manner.
  • Maintain and manage an organized repository of all contracts and related documentation.
  • Ensure compliance with regulatory requirements and company standards in all contract processes.
  • Monitor contract lifecycles and notify stakeholders of renewals, expirations, or amendments.
  • Prepare reports and dashboards to track contract status and provide insights to management.
  • Address and resolve contract-related issues promptly and professionally.
  • Coordinate with the finance team to streamline invoice generation and ensure accuracy.

Operations Analyst

First Advantage
India
09.2019 - 08.2022
  • Background Verification Management oversees the end-to-end background verification process, including criminal record checks, employment history, education verification, and credit history checks.
  • Confirmation of the candidate's legal name and identity using government-issued IDs and social security numbers.
  • Validation of past job titles, dates of employment, and job responsibilities with previous employers.
  • Verification of academic credentials, degrees earned, and institutions attended.
  • Analyze current background verification processes and identify areas for improvement.
  • Ensure background verification processes comply with local, state, and federal regulations, including data privacy laws and Equal Employment Opportunity (EEO) guidelines.
  • Maintain accurate records of background checks, including documentation and outcomes.
  • Contacting professional or personal references to evaluate the candidate's skills, reliability, and overall character.

Education

Bachelor Of Commerce - Bangalore

Teachers Academy Degree College
India
04.2001 - 07.2019

Skills

Administered AMC contracts and vendor relationships, achieving 100% compliance with SLAs and reducing service disruptions
Developed and managed maintenance schedules for multi-site facilities, decreasing reactive maintenance cases by 20%

Trained and onboarded operations teams, reducing ramp-up time by 40% and improving productivity through standardized procedures Coordinated project start-ups and site mobilization activities, cutting delays by 25% through effective resource planning
Generated actionable weekly and monthly reports for senior management to drive continuous improvement
Skilled in Zoho Projects, Zuper, Customer Factor, Service Now MS Office Suite, and service management platforms

Custom

Dubai, UAE

Additional Information

  • Languages: English/Hindi/Urdu
  • Visa Status: Employment.
  • Passport Number: U3839093
  • Country of resident: India
  • DOB: 07/06/1998

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent

Affiliations

  • listening music
  • cooking
  • traveling

Timeline

Senior Business Development Operations Coordinator

The Healthy Home Cleaning LLC Dubai
03.2025 - Current

Contracts Management & Bid Executive

Al Najma Al Fareeda Intl Facilities Management Services LLC
09.2022 - 03.2025

Operations Analyst

First Advantage
09.2019 - 08.2022

Bachelor Of Commerce - Bangalore

Teachers Academy Degree College
04.2001 - 07.2019

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AMREEN NAAZ