Amresh Kumar

• Supported the planning and execution of banquet events across hotel venues, including private dinners, VIP functions, and corporate gatherings.
• Coordinated logistics, staffing, setup, and service delivery for large-scale events.
• Ensured smooth coordination between culinary, service, and sales teams to meet client expectations and brand standards.
• Oversaw service delivery and guest experience during large-scale in-house events, liaising directly with guests and clients for real-time feedback and adjustments.
• Trained outlet team members on event service standards, and supported cross-departmental shifts during peak banquet operations.
• Continued managing outlet performance for Besh Turkish Restaurant, Spartan Sports Bar, Oanjo Portuguese Restaurant, and &More Café while supporting event execution.

• Directed all aspects of banquet services for elite weddings, business events, and social functions accommodating as many as 500 guests.
• Oversaw team operations across multiple locations, maintaining high standards of guest satisfaction.
• Led planning and execution of event logistics, setups, service sequences, and client coordination.
• Developed banquet SOPs and collaborated with culinary and sales teams for custom menus, and upselling strategies.
• Achieved key KPIs: +13% GOP. Budget, 100.9% BSA score, and 5% GSS score above MI target.
• Played a lead role in employee development; mentored, and promoted four associates.

· Directed banquet floor operations, including service timing, team briefings, and guest engagement during events.

· Handled logistics and execution for weddings, beachside events, conferences, and VIP functions.

· Coordinated between service and kitchen teams to ensure prompt and smooth food delivery.

· Trained and evaluated junior staff in Marriott service standards, and daily operational excellence.

· Consistently contributed to strong guest feedback, and high satisfaction ratings.

• Oversaw comprehensive banquet operations for weddings, corporate events, and social functions accommodating up to 500 guests.
• Handled client coordination, event planning, staffing, and on-site execution, ensuring premium guest experiences in 5-star setting.
• Led a team of 12+ banquet staff and worked closely with the culinary and sales teams to customize event menus and service standards.
• Oversaw event setups, vendor communication, and service timing to maintain a smooth flow and satisfaction.
• Implemented service training and quality controls, resulting in strong guest feedback and increased repeat business.

• Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
• Oversaw customer service operations to maintain high levels of satisfaction and loyalty.
• Learnt problem-solving strategies and conflict management working closely with mentors.
• Learned cost management skills to increase organizational profitability.
• Analyzed market trends to identify opportunities for business growth and improvement.