Amr Fathy Ahmed Abdelaal

• Developed successful and sales strategies to facilitate [to Achieve assignment Target ].
• Produced detailed [Timeframe] reports on KPI achievements and failures to establish areas of improvement.
• Secured new client accounts .
• Oversaw 100% increase in revenue,
• Consistently exceeded sales targets through consultative selling.

• Managing portfolios and dealing with high profile customers

• Proactive in contacting prospect customers business and community organizations to generate new business and capitalize on opportunities.

• Expert in mortgage products with a reputation for providing exceptional customer service during loan processing.

• Adept at structuring interest rate structures in response to individual or corporate credit history, financial status and property values.

• Achieve assigned product sales & other targets through external visits as well as by cross-selling to walk in/existing customers.

• Identified and developed new business opportunities, expanding existing client bases.
• Scrutinised clients' business records, finding opportunities to improve performance.
• Addressed enquiries and resolved complaints and issues.
• Developed pipeline of prospective clients.
• Advised customers on product upgrades and rollouts.
• Managed long-term customer relationships to increase revenue.
• Cross-sold products and services to complement decision making process.
• Exceeded sales targets by delivering high call volumes and tailored product recommendations.
• Identified at-risk clients, taking necessary action to maximise retention.
• Formulated customer satisfaction surveys to gather feedback for improvement.
• Served as primary point of contact for portfolio of various clients.
• Generated new leads through online research and cold calling.

• Achieved from date of joining till end of 2018 15.6M which equal 416% of my annual target & from 1 Jan 2019 till 31 Dec 2019 I have achieved 287.9M which equal 1046.9% from my annual target and from 01 Jan 2020 till 31Dec 2020 I have achieved 214.22M which equal 779% from my annual target.

• Achieved 510.9% of the assignment Target from 01 Jan2021 till Dec2021.

• Achieved 673% of the assignment target from 01 Jan 2022 till Nov2022

• Directed sales and marketing activities and EDM campaigns generating 74 Deals in additional lending revenue.
• Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
• Provided exceptional level of customer service at all stages of mortgage loan process.
• Consistently exceeded monthly sales targets using exceptional negotiation skills.
• Evaluated bespoke client needs to source products best suited to current financial circumstances.
• Processed and underwrote loans, verifying consistent regulatory compliance with financial laws in all documention to maximise chance of approval.
• Drove a culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.
• Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
• Adhered to all compliance guidelines for retail mortgage lending.
• Maintained up-to-date knowledge on mortgage market trends to develop robust business development strategies and accurate revenue forecasting.

• Improved customer service initiatives by streamlining sales and order management processes.
• Led and supported customer support staff to achieve objectives.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
• Managed workflow to continuously exceed quality service goals.
• Met customer call guidelines for service levels and handle time.
• Completed documentation and logs each day, generating detailed weekly reports.
• Followed up on unresolved customer issues to investigate and resolve problems.
• Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Fostered positive employee relationships through communication, training and coaching.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Mentored and equipped employees with product knowledge to improve service delivery and sales.
• Managed accurate and timely delivery of dispatch orders to customers.
• Implemented safe working methods and practices by conducting regular audits and workplace inspections.
• Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 100%.