Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Core Competencies
Passions
Visa Status
Core Competencies
Passions
Amrita Singh Chauhan

Amrita Singh Chauhan

Dubai,

Summary

Offering over 18 years of a successful career with diverse roles distinguished by commended performance in conceptualizing and implementing competent strategies in Operational Excellence, Business Transformation & Innovation, Business Process Reengineering, Change Acceleration, Project Management and Offshore Transition. Expertise in providing strategic advisory to clients design fast, flexible & efficient business processes, helping clients to decide whether to make or buy, aligning processes & building necessary internal capabilities

Comprehensive experience in turning around underperforming business and enhancing the value of operating business units through continuous process improvements and performance transformation, focused on sales & best practice identification and implementation. Skilled in Robotic Process Automation 'RPA' Assessment & Business Processes standardization for RPA deployment. Energetic leader known for skills to envision & create successful outcomes in complex and multi-cultural environment. Strategy consultant that drives and supports transformational change with resilience and credibility to influence the organization, with the ability to motivate others and achieve results. Seasoned Program Manager with a proven record of accomplishments in leading/improving Service and Operational initiatives using Design thinking, Agile and Waterfall methodologies.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

P & O Service Transformation Lead

Novartis
02.2019 - Current
    • Strategy and Roadmap - Partnered with key management stakeholders in Novartis Business Services NBS and Domains, focused on end to end service, process and data frameworks
    • Governance - Delivered global, regional and country governance models that controlled and embedded all changes, escalations and improved communications
    • Global Consulting - Managed cross-domain interactions between service, process, data and products and successfully delivered global end user experience for all countries including specific legal step out
    • Business transformations - Implemented business value prioritization, focused on "moments that matter"
    • Consultancy team creation - Developed and set up NBS service design and process excellence organization, delivered strategy, vision, objectives, standards and methodologies for the team
    • Gated program management methodologies - Delivered Global programs using waterfall & agile
    • Coached and led tightly controlled and planned programs which delivered on time and met all customer expectations
    • Managed the global rollout of the new P&O Operating model and external workforce management lifecycle
    • Stakeholder engagement - Led embedding of relevant Service platforms and maintain accountability for end-user experience including legal process step-outs
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Trained, oversaw, and mentored new team members to strengthen performance and job expertise

Manager Consulting

Cognizant
11.2013 - 12.2018
    • Program manager for Group Ops CDC Program with a budget of CHF 13m in 2016
    • Delivered FTE saves of 120 FTE across various division of bank through RPA
    • Provided valuable project management coverage for 500k savings effort, working closely with various stakeholders
    • Program manager for key IT delivery of offshoring effort worth 90 FTE transitions to offshore center of bank
    • Deliver projects according to requirements / objectives while complying with global Finance IT strategies
    • Effectively communicate status, issues, key milestones and escalate risks to stakeholders
    • Structure approach to project, create overall project plan and detailed task lists while taking account of risks and cost constraints
    • Ensure project governance is followed throughout project lifecycle, implement project controls, track delivery progress and quality assure on project deliverables
    • Manage financials on all individual projects Project Manager is responsible for, set up governance and Communication for projects

Manager Transition CoE

Cognizant
04.2011 - 10.2013
  • Implemented and managed changes and interventions, achieving program goals.
  • Collaborated with executive team to ensure program alignment with organizational objectives
  • Monitored and analyzed competitive threats to manage strategy and program tactics for driving results
  • Analyzed program performance and identified areas for improvement
  • Met with stakeholders, fostering transparent communication regarding project issues and decisions
  • Produced accurate and timely program status reporting throughout life cycle
  • Mentored team members, driving high levels of customer service and effective program management
  • Improved customer engagement through relationship management and timely communications
  • Developed evaluation methods to assess program strengths and identify areas for improvement

Analytics Manager

UBS India Service Center
01.2009 - 04.2011
  • Manage a team of 15-20 analysts performing and providing services on rent a brain concept for 20 simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
  • Analytical and research support to various functions and clients. Drive and encourage innovations, quality initiatives in teams to achieve benefits and efficiencies
  • Be involved in performance management, conflict resolution and expectation management and maintain high level of CSAT and ESAT
  • Ability to understand and interpret underlining business situation and structure solutions appropriately
  • Finding new ways of identifying and implementing cost savings/avoidances with minimal impact to BAU while Delivering cost savings worth of $3 million

Associate Manager Transitions

Accenture
08.2006 - 01.2009
  • Managed Transition Program/Implemented Service Management
  • Owned Process assessment and Process improvement
  • Led Knowledge Transfer and Managed Communications
  • Enabled People and Implemented Unit Operations
  • Implemented Technology and Work Environment

Assistant Manager Operations

IBM
10.2003 - 08.2006
  • Motivating team towards individual and organization goals. Updating team with process, system and company policies
  • Implemented new technology to streamline processes and improve operations.
  • Coordinating with Training and development team to ensure employee development
  • Monitored key performance metrics to identify areas for improvement
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow

Education

MBA - PG Diploma in Business Management

Osmania University, Hyderabad, India
08.2003

Bachelor of Science - Clinical Nutrition And Dietetics

Kasturba Gandhi Degree College, Secunderabad, India
04.2001

Intermediate College/Pre University - Biology Physics And Chemistry

Kasturba Gandhi Inter College, Secunderabad, India
04.1998

Skills

  • Change agent
  • Communicator
  • Motivator
  • Leadership
  • Team building
  • Public Speaking
  • Critical Thinking

Certification

  • Agile Certification (Novartis)
  • Certified Program Manager (Cognizant)
  • ITIL V3 Foundation Certification


Languages

English Native
Bilingual or Proficient (C2)
Hindi Native
Bilingual or Proficient (C2)
Telugu Proficient
Advanced (C1)

Accomplishments

  • Best performer Award - Feb 2003
  • Bravo Award - January 2004
  • Rewards and Recognition - October 2004
  • Performer of the month - Jan 2004
  • Spot Award - May 2005
  • Arête Award for Performance excellence - Oct 2005
  • Volunteering efforts at home for the aged
  • Food distribution during Covid

Timeline

P & O Service Transformation Lead - Novartis
02.2019 - Current
Manager Consulting - Cognizant
11.2013 - 12.2018
Manager Transition CoE - Cognizant
04.2011 - 10.2013
Analytics Manager - UBS India Service Center
01.2009 - 04.2011
Associate Manager Transitions - Accenture
08.2006 - 01.2009
Assistant Manager Operations - IBM
10.2003 - 08.2006
Osmania University - MBA, PG Diploma in Business Management
Kasturba Gandhi Degree College - Bachelor of Science, Clinical Nutrition And Dietetics
Kasturba Gandhi Inter College - Intermediate College/Pre University, Biology Physics And Chemistry

Core Competencies

  • Business Strategy & Execution
  • Business/Process Transformation
  • Business Analytics/Intelligence
  • Change & Operations Management
  • Cost & Resource Optimization
  • Planning, Budgeting & Forecasting
  • Innovation & New Business Dev.
  • Building and Leading large teams

Passions

  • Environment consciousness
  • Diversity and Inclusion


Visa Status

Dubai Golden Visa Holder

Core Competencies

  • Business Strategy & Execution
  • Business/Process Transformation
  • Business Analytics/Intelligence
  • Change & Operations Management
  • Cost & Resource Optimization
  • Planning, Budgeting & Forecasting
  • Innovation & New Business Dev.
  • Building and Leading large teams

Passions

  • Environment consciousness
  • Diversity and Inclusion


Similar Profiles

CREATE PROFILE
Amrita Singh Chauhan