Amrita Upreti

Oversee front-end operations to ensure seamless checkout processes and high customer satisfaction.

Lead and mentor a team of cashiers and trolley assistants, managing shift schedules and performance evaluations.

Resolve complex customer complaints and inquiries with a focus on brand loyalty and quick resolution.

Monitor queue management and deploy staff dynamically to maintain service speed during peak hours.

Conduct daily briefings on sales targets, promotions, and MyCLUB loyalty program KPIs.

Main Safe Officer | [Start Date] – [End Date]

Managed the hypermarket’s high-volume financial transactions and vault operations.

Reconciled daily sales across all POS terminals, ensuring 100% accuracy in cash, credit, and digital vouchers.

Prepared bank deposits and coordinated with secure cash-in-transit (CIT) services.

Maintained strict adherence to Majid Al Futtaim’s financial audit protocols and loss prevention standards.

Investigated and resolved float discrepancies and transactional errors.