Amriya Ali Twahir
Dubai
Summary
Customer-focused professional with extensive experience in client services, account management and financial operations. Skilled in fostering relationships, managing operations and providing high-quality guest experiences. Multilingual and adept at resolving issues efficiently while delivering exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accountant
Mukys importers
01.2024 - 10.2024
- Monitored and ensured accurate entries of inventory transactions
- Performed regular audits on inventory transaction
- Prepared day to day stock report
- Reconciliation of inventory and identifies discrepancies, ensuring accuracy
Accountant
National Health Insurance Fund
08.2019 - 11.2023
- Spearheaded budget forecasting and financial analysis to support strategic decisions.
- Optimized accounts receivable/payable processes, ensuring timely settlements
- Monitored cash flow, reconciled 3 bank statements per day and maintained financial records.
Call Center
Safaricom LLC
12.2016 - 06.2018
- Resolved customer inquiries efficiently through active listening and problem-solving.
- Boosted bookings and sales with persuasive outbound communication.
- Analyzed customer feedback to enhance service standards.
Retail Sales Associate
Fayaz Bakery LLC
05.2015 - 11.2016
- Delivered exceptional customer service, fostering brand loyalty.
- Exceeded individual and team sales targets through collaboration
- Creating welcoming atmosphere to enhance customer experiences
Education
Diploma of Higher Education - Diploma in Business Management
Pwani University
Kilifi, Kenya03-2023
Skills
- Customer Service Excellence
- Effective Communication
- Cultural Awareness
- Team work and Collaboration
- Emergency Preparedness
- Professional Appearance and Conduct
- Conflict Resolution
Languages
Hindi
Intermediate
B1
English
Proficient
C2
Swahili
Proficient
C2
Certification
- Certificate in Computing, System, and Applications
- Certificate of Women in Tech
Accomplishments
- Awarded Employee of the Month - Recognized for exceptional customer service
- Multilingual - Fluent in English, Swahili and Hindi enhancing communication with international passengers
- Quick Adaptation - Adapted seamlessly to diverse teams and work environment
- Team Player - Contributed to team projects that improved efficiency by 30%
- Skilled in Conflict Resolution - Experienced in managing challenging customer interactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accountant
Mukys importers
01.2024 - 10.2024
Accountant
National Health Insurance Fund
08.2019 - 11.2023
Call Center
Safaricom LLC
12.2016 - 06.2018
Retail Sales Associate
Fayaz Bakery LLC
05.2015 - 11.2016
Diploma of Higher Education - Diploma in Business Management
Pwani University
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