Summary
Overview
Work History
Education
Skills
Certification
Interests
Membership
Awards
Philosophy
Timeline
Generic
Amro Al-Madhoun

Amro Al-Madhoun

facility and Community Manager
Dubai

Summary

Experienced Facility and Community Manager with a strong background in building maintenance, safety protocols, and vendor management. Skilled in strategic planning to optimize operations, reduce costs, and ensure full regulatory compliance. Known for effectively managing employees, resolving issues, and handling administrative responsibilities in high-paced environments. Highly visible and approachable leader, recognized for excellence in customer service, community engagement, and the enforcement of policies, procedures, and facility security standards.

Overview

10
10
years of professional experience
2015
2015
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Facility and Community Manager

Palazzo Community Management
07.2023 - Current
  • Oversaw all facility management operations in a high-rise luxury tower, including MEP systems, safety systems, and vendor coordination.
  • Led technical upgrade projects for the building, including implementation and modernization of:
    • Building Management System (BMS)
    • CCTV Surveillance Systems
    • Access Control Systems
    • Aviation Warning Lights
  • Coordinated with engineering teams and vendors to assess, plan, and execute system upgrades with minimal disruption.
  • Ensured all upgrades met UAE regulatory standards and improved operational efficiency.
    - Successfully improved energy efficiency, resident security, and overall system integration.
  • Successfully mediated and resolved disputes between residents, maintaining a harmonious living environment with a 95% resolution rate
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Assisted residents with inquiries and concerns, providing exceptional customer service and achieving a 90% resident satisfaction score
  • Organized community events, activities, and programs, enhancing resident engagement and satisfaction with a 15% increase in participation
  • Coordinated with vendors and service providers to ensure timely and quality services for the community, negotiating contracts that saved 15% in annual costs
  • Assisted in managing the community budget, tracking expenses, and ensuring financial efficiency, resulting in a 10% reduction in unnecessary expenditures
  • Generated regular reports on community activities, resident satisfaction, and other key metrics for management review, leading to strategic improvements
  • Oversaw community security operations, coordinated with security personnel, and implemented safety protocols, enhancing the overall security by 30%
  • Managed housekeeping services to ensure cleanliness and maintenance of common areas and facilities, receiving positive feedback from 85% of residents
  • Worked with the engineering team to address maintenance issues, facility upgrades, and emergency repairs, reducing downtime by 25%
  • Supervised front office operations, including reception, resident inquiries, and administrative tasks, ensuring smooth daily functioning and a 15% increase in efficiency
  • Liaised with government agencies to ensure compliance and represent community interests
  • Addressed legal issues, including service charges and disputes between owners, developers, and tenants, to ensure compliance and resolution
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Engineering Services Senior Executive

Ejadah Asset Management
02.2021 - 06.2023
  • Company Overview: Dubai Holding
  • Managed technical teams and on-site operations for Jumeirah Hotels, Restaurants, Jumeirah Beach Residence (JBR) residential towers, and multiple sites across the Group, ensuring high service standards
  • Established effective communication plans between service providers and client representatives, improving service delivery quality by 20%
  • Worked with suppliers and subcontractors to ensure material and stock availability, streamlining workflow and increasing client satisfaction by 15%
  • Issued daily, weekly, and monthly operation reports, maintaining timelines and deadlines, and ensuring accurate and timely service delivery
  • Prepared Planned Preventive Maintenance (PPM) planners for projects, monitoring site issues and implementing improvements, resulting in a 25% reduction in maintenance issues
  • Proposed HVAC and plumbing modifications to clients, preventing future breakdowns and saving clients 10% in repair costs
  • Managed AMC contracts for cleaning and pest control, overseeing variable jobs and ensuring quality service
  • Coordinated maintenance of swimming pools, pumps, and tanks, managing teams for hotels and residential towers, and ensuring chemical balance
  • Supervised onsite reactive maintenance based on client needs, using MAXIMO, Oracle, and Ejadah's portal software for site and procurement management
  • Minimized project expenses by negotiating with vendors, identifying new business opportunities, and securing new AMC contracts, increasing revenue by 15%
  • Assured smooth workplace operations, monitored staff performance, and provided training on software used by the operations team, enhancing overall performance by 20%
  • Collaborated with upper management to develop strategic plans for current and potential sites, aligning with market demand and improving resource allocation
  • Communicated with clients to address pending issues, provided feedback, and resolved escalated complaints, achieving a 90% client satisfaction rate
  • Participated in facility management and field-related training, including official certifications like Facility Management Professional (FMP) and NEBOSH, enhancing professional skills and knowledge
  • Dubai Holding

Technical & Sales Engineer

Naffco fzco
05.2019 - 01.2021
  • Presented technical products to clients, highlighting business and technical benefits, and securing major clients with long-term contracts
  • Identified current and future client requirements, creating new business opportunities and maintaining existing customer relationships
  • Negotiated tender contracts, provided sales support during client meetings, and maintained professional contact with key suppliers and third parties
  • Offered technical support through product assessments, reviewing client drawings and plans, and preparing detailed technical proposals
  • Provided ongoing technical instructions for clients, ensuring proper use, operation, and maintenance of purchased products
  • Reported to senior management, providing insights and recommendations for improving sales strategies and client satisfaction

Firefighting Project Engineer

Concorde - Corodex Group
01.2018 - 04.2019
  • Managed daily site activities, supervised labor force and subcontractors, ensuring adherence to approved Firefighting/Fire Alarm Shop Drawings and specifications
  • Ensured safe construction practices, maintaining a safe environment, and ensuring compliance with company safety policies and procedures
  • Coordinated material approvals from client QA/QC, preparing invoices based on approved work, and ensuring smooth invoicing
  • Worked with procurement and design departments to meet project requirements and address site issues
  • Prepared daily, weekly, and monthly site reports, raising any problems faced at the site to the project manager
  • Successfully managed key projects, including the Dubai Media City Parking Plot and Banyan Tree Residences, ensuring project completion within deadlines and budget

Design and Estimation Firefighting Engineer

Concorde - Corodex Group
11.2015 - 12.2017
  • Prepared shop drawings for Civil Defense Department approvals and consultant/contractor approvals
  • Estimated project costs with Bill of Quantity (BOQ) and architectural drawings, ensuring compliance with Civil Defense requirements and NFPA codes
  • Identified cost-effective solutions for project approval while maintaining quality standards
  • Conducted site inspections, providing execution guidelines, and suggesting solutions to site problems

Education

Bachelor of Science (B.Sc.) - Mechanical Engineering

American University of Sharjah

Skills

  • Client engagement
  • Strategic business development
  • Contract management
  • Financial budget oversight
  • Team leadership
  • Teamwork
  • MS Office
  • Long-term planning
  • Facility Management
  • Critical analysis
  • Facilities Operations
  • Effective Communication

Financial budgeting and reporting

Certification

CMCA - Currently Pursuing

Interests

Swimming
Fishing
Horse Riding
Gaming

Membership

  • IFMA - International Facility Management Association
  • ASME - American Society of Mechanical Engineers
  • AUSAA - AUS Alumni Association

Awards

Best Presenter, English for Engineering Competition at AUS

Philosophy

Success if not final, failure is not fatal: it is the courage to continue that counts - Churchill

Timeline

Facility and Community Manager

Palazzo Community Management
07.2023 - Current

Engineering Services Senior Executive

Ejadah Asset Management
02.2021 - 06.2023

Technical & Sales Engineer

Naffco fzco
05.2019 - 01.2021

Firefighting Project Engineer

Concorde - Corodex Group
01.2018 - 04.2019

Design and Estimation Firefighting Engineer

Concorde - Corodex Group
11.2015 - 12.2017

Bachelor of Science (B.Sc.) - Mechanical Engineering

American University of Sharjah

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Amro Al-Madhounfacility and Community Manager