Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amro Elsamra

Amro Elsamra

Cabin Crew
Dubai

Summary

Commercially-minded Supervisor of Passenger Attendants drives exceptional client satisfaction through exemplary leadership. Holds supervised workers to high but attainable standards. Coalesces personnel around mutual goals to provide excellent customer service outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level purser - cabin manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful 20 years career in fast growing prestigious airline . Dynamic successful applying excellent customer service skills and safety standards in busy business environment. Accomplished Flight Attendant offering over Number years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer service ordinated -driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills. Organized and efficient Job inflight purser focused on creating positive travel experiences for all passengers. Bringing in-depth knowledge of products , safety measures , procedure and most importantly people skills , along with superb problem-solving and conflict resolution capabilities. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 20 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Inflight Purser

Emirates Airlines
Dubai
07.2003 - Current
  • Devised and implemented controls and procedures to promote financial accuracy.
  • Created and implemented innovative financial strategies to increase profitability.
  • Built and established relationships with clientele to improve future business opportunities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Monitored current economic trends and adjusted financial strategies accordingly.

Hotel Night Duty Manager

Habtoor Grand Hotels Dubai ( Metropolitan Palace Hotel )
Dubai
12.2001 - 06.2003
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Prepared monthly resort audits for review.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Implemented successful strategies to increase customer satisfaction.
  • Oversaw day-to-day operations of 212-room hotel with staff of 12 employees.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Nile Cruise Hotel Reception Supervisor

Sonesta Nile Cruises
Luxor And Aswan
07.1996 - 11.2000
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel .

Education

Bachelor Of English Literature - English Language And Literature

University Degree
Faculty Of Arts
09.1996 - 09.1999

Skills

Active Listening

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Accomplishments

  • Recognized as Employee of the Month for handling intense situations with poise and compassion.
  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Attended various trainings and workshops and was rewarded with a job promotion as a result.
  • Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Supervised teams up to 30 staff members.

Timeline

Inflight Purser

Emirates Airlines
07.2003 - Current

Hotel Night Duty Manager

Habtoor Grand Hotels Dubai ( Metropolitan Palace Hotel )
12.2001 - 06.2003

Bachelor Of English Literature - English Language And Literature

University Degree
09.1996 - 09.1999

Nile Cruise Hotel Reception Supervisor

Sonesta Nile Cruises
07.1996 - 11.2000
Amro ElsamraCabin Crew