Amro Al Nemrawi

• Developed and implemented strategic initiatives to drive organizational performance and growth.
• Oversaw budget management processes, ensuring alignment with departmental goals and strategic objectives.
• Mentored junior managers, fostering professional development and enhancing team capabilities.
• Analyzed market trends to inform decision-making and improve competitive positioning.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Collaborated with stakeholders to establish performance metrics for continuous improvement initiatives.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Increased market share with strategic business development efforts, expanding into untapped markets.

• Worked for the last 11 years within Emitac Healthcare growing the Patient care & critical care department and enhancing the portfolio to fit with the healthcare market global approach, by introducing the latest solution based on best practices globally which helped
  this department to gain the trust for Healthcare Providers across the region which is reflected with a department that
  Generate 9Mto 13M Aed Revenue within 2022 with 70% sustainable business.
• Leading the CC&PC Growth Department to deliver latest technology in the Healthcare Field ( Hill-Rom beds, Philips RC portfolio, HBOT, Hard cribs, UMF Examination tables, Capsa & Metro Carts.
• Focus on developing existing core business and empower the Department Profile by adding new technologies based on the market trend and requirement
• enhance the current market share, and focus on cross
  selling, enhance the Brand awareness .
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Work with rest of Emitac Departments to enable
  technology with to the current medical equipment sales
• Enable Manage service approach to current customers.

Responsible for below brands

Hill-Rom, Philips RC, Capsa, Metro, Perry, Hard, UMF, Viliamo, Bristol maid, Healthometer, Francehopital.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Implemented systems and procedures to increase sales.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.

•

• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
• Explained important information regarding features and functions for various products so that customer was knowledgeable.
• Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
• Evaluated clients' needs and created plan of action to provide solutions.
• Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
• Identified and resolved issues regarding sales and business strategy.
• Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
• Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
• Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
• Created sales presentations to highlight product benefits and enhanced bottom-line profits.
• Increased territorial share by driving new market penetration strategy to address emerging customer and industry needs.

• Followed up with existing customers to provide additional support and address concerns.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Maximized customer retention by resolving issues quickly.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maintained organized, presentable merchandise to drive continuous sales.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Created detailed sales presentations to communicate product features and market data.

• Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
• Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
• CPR Team Leader
• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
• Observed patients' vital signs and administered physician-prescribed medications and treatments.
• Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
• Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
• Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
• Worked as part of interdisciplinary rapid response team to determine each patients' imaging and assessment needs to develop and initiate appropriate care plans.
• Responded to emergency situations to provide rapid and accurate care.
• Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
• Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
• Administered medications and treatments as ordered by physician.
• Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
• Delivered outstanding patient care in critical care units.