Hi, I’m
Amrutha Nandakumar
Airline Professional
Dubai,UAE
Summary
Dynamic and results-driven professional with extensive experience in airline operations. Proficient in safety and security compliance, flight operations, ground handling, and customer service. Strong leadership and communication skills with a proven track record of effectively managing teams and ensuring the smooth and efficient functioning of airline services. Detail-oriented with a commitment to excellence and a passion for delivering exceptional customer experiences. Adaptable and resourceful, able to thrive in fast-paced and challenging environments while maintaining a focus on safety, quality, and operational efficiency.
Overview
7
years of professional experience
4
years of post-secondary education
Personal Details
- Date of Birth - 01 August 1997
- Nationality - Indian
- Passport - N8092475
Work History
Acorn GroupDubai, UAE
Travel Designer
02.2023 - Current
Job overview
- Providing personalised travel recommendations, booking arrangements, and assisting clients in planning their trips according to their preferences and requirements.
- Organizing and coordinating group tours, ensuring smooth logistics, and providing support to travellers throughout the trip.
- Assisting clients with booking flights, hotels, rental cars, and other travel services, as well as providing information on travel regulations, visa requirements, and travel insurance.
- Managing travel arrangements for corporate clients, including booking flights, hotels, and transportation for business trips, conferences, and events.
Acorn GroupDubai, UAE
Contracting & Ticketing Executive
02.2022 - 02.2023
Job overview
- Negotiating contracts and agreements with airlines, hotels, car rental companies, and other travel suppliers to secure favorable rates and terms for the agency and its clients.
- Building and maintaining relationships with travel suppliers, ensuring good communication and collaboration to secure competitive pricing and availability.
- Handling ticketing and reservation processes for clients, including issuing flight tickets, confirming hotel bookings, and arranging other travel services as needed.
- Providing assistance and support to clients regarding booking inquiries, changes, cancellations, and any other travel-related issues or concerns.
- Ensuring compliance with airline and industry regulations, as well as maintaining accurate records and documentation for all bookings and transactions.
- Resolving customer complaints, disputes, or issues related to bookings, refunds, or other travel-related matters in a prompt and professional manner.
Emirates Airlines - BWFSCochin, India
Airline Supervisor
08.2019 - 06.2021
Job overview
- To oversee and manage all aspects of airline operations, ensuring compliance with regulations, delivering exceptional customer service, and driving operational excellence to achieve the airline's goals and objectives.
- Providing leadership and guidance to all the staff, including check-in agents, boarding agents, and customer service representatives, to ensure smooth operations and excellent customer service delivery.
- Monitoring the performance of the agents or staff, conducting regular evaluations, providing feedback, and implementing corrective actions or training programs as needed to improve performance and productivity.
- Supervising daily airline operations, including check-in, boarding, baggage handling, and flight coordination, to ensure adherence to safety regulations, on-time performance, and efficient service delivery.
- Resolving escalated customer issues and complaints, handling special requests, and ensuring that passengers receive courteous and efficient service throughout their travel experience.
- Managing staffing levels, assigning duties, and coordinating shift schedules to ensure adequate coverage and efficient utilisation of resources during peak and off-peak periods.
- Facilitating effective communication and coordination between airline departments, ground handling agencies, airport authorities, and other stakeholders to ensure seamless operations and timely resolution of issues.
- Implementing quality assurance programs and performance metrics to measure service quality, identify areas for improvement, and drive continuous improvement initiatives to enhance the overall passenger experience.
- Performing administrative tasks such as preparing reports, maintaining records, processing paperwork, and managing budgets or expenses related to airline operations.
- Ensuring compliance with airline safety and security protocols, including conducting safety briefings, monitoring security procedures, and responding to emergency situations in accordance with company policies and regulations.
Emirates Airlines - BWFSCochin, India
Airline customer service agent
06.2017 - 08.2019
Job overview
- Received and resolved customer complaints escalated by staff.
- Took ownership of escalated customer issues and followed through to resolution.
- Actioned customer feedback to promote continued service improvement.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Greeting passengers and assisting them with the check-in process.
- Verifying travel documents, such as passports and tickets.
- Issuing boarding passes and baggage tags.
- Providing information about flight schedules, gate assignments, and airport facilities.
- Assisting passengers with special needs or requests.
- Ensuring the orderly boarding of passengers according to flight schedules.
- Verifying boarding passes and travel documents before allowing passengers to board the aircraft.
- Assisting passengers with boarding procedures and directing them to their seats.
- Coordinating with ground crew and flight crew to ensure timely departure.
- Receiving reports of mishandled baggage from passengers.
- Tracking and tracing lost or delayed baggage using airline systems.
- Liaising with baggage handling teams and airport authorities to locate and deliver missing baggage to passengers.
- Providing assistance and compensation to passengers affected by baggage mishandling.
- Monitoring flight schedules and coordinating ground activities to ensure on-time departures and arrivals.
- Communicating with flight crew, ground staff, and air traffic control to coordinate flight operations.
- Managing gate assignments, aircraft parking, and ground handling services.
- Handling flight irregularities, such as delays or cancellations, and informing passengers about changes to their travel plans.
- Handling.Processing Electronic Miscellaneous Documents (EMDs) for additional services or ancillary purchases, such as extra baggage, seat upgrades, or in-flight meals.
- Issuing EMDs and updating passenger records accordingly.Providing assistance to passengers with EMD-related inquiries or issues.Ensuring accurate accounting and reconciliation of EMD transactions.
Education
Amadeus GulfUAE
Diploma from Ticketing
06.2022
IATAMontreal, Canada
Foundation degree with Galileo from Travel and Tourism
12.2016
DGCAIndia
Diploma of Education from Dangerous Goods Regulations - Category 6
12.2016 - 12.2017
IATAMontreal, Canada
Diploma of Education from Cargo Introductory Course
08.2016
University Of Petroleum And Energy StudiesDelhi, India
Bachelor of Business Administration in AO from Aviation Operations
06.2014 - 06.2017
Certification
- Travelport Worldspan MAGIC Course- may 2016
- Travelport Automated Course - Nov 2016
- IATA- cargo introductory course - Aug 2016
- IATA Foundation in travel & Tourism with Galileo - Dec 2016
- IATA Dangerous Goods Regulation Category 6 - Dec 2017
- Amadeus Basic Functionality Course - Jun 2022
Skills
- Attention to Detail
- Adaptability and Flexibility
- Communication Skills
- Customer Service
- Time Management
- Technical Proficiency
- Teamwork and Collaboration
- Problem-Solving Abilities
Languages
English
Fluent
MALAYALAM
Native
TAMIL
Advanced
Hindi
Intermediate
Software
MS Office
Amadeus
Abacus
Travelport
Worldspan
Timeline
Travel Designer
Acorn Group
02.2023 - Current
Amadeus Gulf
Diploma from Ticketing
06.2022
Contracting & Ticketing Executive
Acorn Group
02.2022 - 02.2023
Airline Supervisor
Emirates Airlines - BWFS
08.2019 - 06.2021
Airline customer service agent
Emirates Airlines - BWFS
06.2017 - 08.2019
IATA
Foundation degree with Galileo from Travel and Tourism
12.2016
DGCA
Diploma of Education from Dangerous Goods Regulations - Category 6
12.2016 - 12.2017
IATA
Diploma of Education from Cargo Introductory Course
08.2016
University Of Petroleum And Energy Studies
Bachelor of Business Administration in AO from Aviation Operations
06.2014 - 06.2017
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