AMIR AHMED MALEKI
Dubai,United Arab Emirates
Summary
I am a growth hacker, dedicated, and customer-focused professional with over 6 years of experience in delivering exceptional service in fast-paced environments. My strengths include strong communication, problem-solving skills, and the ability to have connection with guest/clients. I am eager to contribute my expertise to a dynamic team and continue growing in the customer service field.
Overview
4
4
years of professional experience
Work history
Supervisor / Operator
Dubai Safari Park
Dubai
2024.10 - Current
- Ensured smooth operations with regular maintenance checks.
- Assisted in the recruitment process for hiring quality staff members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Managed daily operations to increase productivity.
- Trained new hires and set up mentoring relationships to drive team performance.
Tour Guide
Dubai Safari Park
2022.01 - 2026.05
- Possess in-depth knowledge of [specific areas, history, culture, wildlife], and committed to creating enriching and enjoyable experiences for all guests.
- Engaging diverse audiences, ensuring their safety, and creating memorable experiences through personalized interactions.
- Committed with promoting sustainable tourism and wildlife conservation, while delivering exceptional customer service.
Guest Representative
Global Village
- First point of contact, offering a warm and friendly greeting. Ensuring guest have all the information they need.
Information Desk, Pavillion Host, Customer Service, Crowd Management
EXPO 2020
- Ensuring that everything runs smoothly and safely for large events such as concerts, conference, and sporting events.
- Guiding guests through the pavilion, and enhancing their overall experience.
Call Center & Chat Support Team Leader
DMCC FairPlay
- Providing one call resolution to make sure client’s need will be resolved promptly.
- Making sure we are all providing high level of customer service.
Receptionist
Tasheel
- Handling incoming calls, directing them to the appropriate departments or individuals, and taking messages when necessary.
Education
Skills
- Communication
- Language Skills
- Public Speaking
- Organization and Time Management
- Planning
- Scheduling
- Attention to details
- Customer Service
- Positive Attitude
- Attentiveness
- Passion & Education
- Determination
- Enthusiasm
- Interpersonal Skills
- Patience
- Conflict Resolution
- Adaptability
Language
English
Arabic
Urdu
Persian
Hindi
Timeline
Supervisor / Operator
Dubai Safari Park
2024.10 - Current
Tour Guide
Dubai Safari Park
2022.01 - 2026.05
Guest Representative
Global Village
Information Desk, Pavillion Host, Customer Service, Crowd Management
EXPO 2020
Call Center & Chat Support Team Leader
DMCC FairPlay
Receptionist
Tasheel