Amy Cabasag Teopis
Dubai,UAE
Summary
To provide excellent and knowledgeable service with both dining guests and new employees. Pursue a position where my customer service orientation and interpersonal skills are valued and appreciated. Performing my role with full dedication, integrity, and care to make a significant contribution to the image and profits of the organization.
Overview
23
23
years of professional experience
Work History
HEAD WAITRESS
Couqley French Brasserie
Downtown Dubai, UAE
09.2022 - 10.2024
- Completes proper opening and closing duties.
- Being knowledgeable about the menu, ingredients, and how each item is prepared.
- Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Uses POS system effectively and correctly, and endorses cash and credit card payments to the cashier.
- Suggest specific food and beverage items through use of salesmanship.
- Responsible for bussing the tables, and leftover food and drinks.
- Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
- Maintained high standards of cleanliness and hygiene in dining areas.
BARISTA/WAITRESS
Eat Greek Kouzina
Dubai Mall, UAE
12.2015 - 08.2022
- Knowledgeable in ordering, bar stocking, supply receiving, and stocks inventory.
- Prepare hot and cold beverages such as coffee, espresso drinks, cold coffee, teas, and mocktails.
- Knows the 'first-in, first-out' procedures.
- Daily checking of the expiration date of stocks.
- Checking the temperature of freezers, refrigerators, or heating equipment to ensure it is working properly.
- Cleaning and sanitising the areas, utensils, and equipment.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
TRAINEER/WAITER/BARTENDER
Texas Road House
Dubai Mall, UAE
08.2011 - 10.2015
- Worked at different locations to educate newly hired employees about Hospitality's 'Professional Service Standards' E.D.G.E. language and Company Core Values.
- Supported and assisted management in various ways.
- Ability to train new employees by providing guidance and job shadowing.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Provided menu and offered recommendations to complement dining experience.
- Provided top-notch service to customers, improved overall dining experience.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Provided excellent service to customers, resulting in repeat business.
TRAINEER/WAITER
Biella, Italian Restaurant
M.O.E, UAE
06.2008 - 07.2011
- Being knowledgeable about the menu, ingredients, and how each item is prepared.
- Knowing how to answer and fix complaints.
- Offer suggestions by using suggestive selling techniques.
- Follow the established table service procedures.
- Train and guide other servers, as requested by your manager.
- Greet guests and build rapport by asking questions, and initiating conversation.
- Pre-bus and maintain tables.
- Present guests with their check and settle payment.
- Perform other tasks assigned by your manager.
BARISTA
Oh! George Restaurant and Coffeeshop
Philippines
05.2001 - 05.2008
- Making inventory and knows the "first-in-first-out" procedure
- Clean glasses, utensils, and bar equipment
- Supervise the work of the bar staff and other bartender
- Weigh, grind, or pack coffee beans for sales
- Check temperatures of the freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe the menu items to the customers or suggest products that might appeal to them
- Making requisition and supplies for the stocks at the bar
- Wrap, label, or date food items for sales
- Prepare or serve hot or cold beverages such as coffee, espresso drinks, blended coffees, or teas
- Demonstrate the use of retail equipment, such as espresso machines
- Set up or restock product displays
- Provide customers with product details, such as coffee blend or preparation descriptions.
Education
B.Sc. Hotel and Restaurant Management -
Banilad Centre for Professional Development
PhilippinesHighschool - undefined
Don Sergio Osmena National High School
Secondary Education - undefined
Labangon Elementary School
Skills
- Fluent in English, Tagalog, and Arabic (Basic, related to Food and Beverage)
- Experienced in IDS, MICROS and INFRAYSIS POS, and Microsoft Office
- Food allergen understanding
- Multi-Tasking capacity
- Up-Selling techniques
- Managing high stress environments
- Complaint management
Accomplishments
- Trainer of the month 2012 - Texas Road House, The Dubai Mall
- Trainer of the month 2013 - Texas Road House, The Dubai Mall
- Legendary Trainer Server and Bartender - Texas Road House, The Dubai Mall
Languages
English
Tagalog
Arabic
Personal Information
- Passport Number: P5039915A
- Date of birth: 09/27/1982
- Gender: Female
- Nationality: Filipino
- Marital status: Single
- Religion: Roman Catholic
Custom
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
HEAD WAITRESS
Couqley French Brasserie
09.2022 - 10.2024
BARISTA/WAITRESS
Eat Greek Kouzina
12.2015 - 08.2022
TRAINEER/WAITER/BARTENDER
Texas Road House
08.2011 - 10.2015
TRAINEER/WAITER
Biella, Italian Restaurant
06.2008 - 07.2011
BARISTA
Oh! George Restaurant and Coffeeshop
05.2001 - 05.2008
Highschool - undefined
Don Sergio Osmena National High School
Secondary Education - undefined
Labangon Elementary School
B.Sc. Hotel and Restaurant Management -
Banilad Centre for Professional Development
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