Shufan Ali

Customer service professional with over 7 years of experience in delivering exceptional support in high-volume environments. Proven track record in resolving customer issues efficiently, improving customer satisfaction, and enhancing team productivity. Skilled in communication, problem-solving, and customer relationship management. Adept at utilizing various CRM tools and maintaining a customer-centric approach to drive business success.

• President of the Debating Society at GCT Year 2015
• Worked with four outsourced transport companies including Limo, Taxi and Bus transportation as dispatcher including Islip Limo, Burton Transit, Yellow Taxi and 2GoBus
• Direct point of contact for customer for reservation
• Worked on Limo Anywhere for creating reservations for limo fleets
• Customized software for creating reservation for ASAP pickups for taxi fleet and customized software for creating itinerary for bus tours
• Responsible to charge payments after drop off.
• Directly creating, dispatching, tracking and settling reservations on Limo Anywhere
• Direct point of contact for reservations with consumers via phone, email, and text, as well as for responding to any customer inquiries
• Direct point of contact between chauffeurs to confirm reservation dispatching, flight delays, traffic and even weather updates
• Hire owner operators for holidays and when there are overloads of reservations
• Managed, hosted and marketed successful annual events such as "Taakra" for two years as president
• Worked with a professional hierarchy to coach, train and send teams to different tournaments all over Pakistan
• Organized weekly inter-university workshops aimed at developing public speaking and critical thinking skills of attendees