Amy Theint
Dubai,UAE
Summary
Experienced manager with over 10 years in the market research and retail industry. Applied strong analytical and communication skills to interact effectively with people from various countries. Possesses an excellent reputation for resolving problems and enhancing client and customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Sein Shwe Moe Construction Materials
Mandalay, Myanmar
2014.03 - 2016.04
- Listened actively to offer accurate information and the best solution to their needs.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Obtained feedback from customers to improve service experience.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Executive
Brandscapes Worldwide
Yangon, Myanmar
2016.06 - 2017.12
- Directed cross-functional teams to execute high-impact projects for timely delivery, exceeding clients' expectations.
- Used Microsoft Word, Excel, PowerPoint, Microsoft Teams, Zoom Meeting, GoToMeeting, Outlook, and other software tools to create documents and clear communications.
- Successfully delivered on tasks within tight deadlines.
Senior executive
Brandscapes Worldwide
Yangon, Myanmar
2018.01 - 2021.03
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Established clear budgets and cost control strategies to meet objectives.
- Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
- Allocated resources to teams and projects based on need, performance, and availability.
- Carried out day-to-day duties accurately and efficiently.
Operations manager
Brandscapes Worldwide
Yangon, Myanmar
2021.04 - 2024.02
- Investigated issues affecting team operations, prepared reports, and helped correct problems.
- Established and communicated with people from many cultures to allocate the project needs.
- Processed invoices and payment runs with complete accuracy.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Handled negotiations and scheduled with outside vendors to share the required documents.
Education
Bachelor of Engineering - Naval Architecture and Ocean Engineering
Myanmar Maritime University
Yangon/Myanmar 2008.12 - 2013.10
Completion Certificate - In-Company Trainers
Center for Vocational Training
Yangon/Myanmar 2016.09 - 2016.11
Completion Certificate - Finance
Chartered Institute for Securities and Investment
Yangon/Myanmar 2017.06 - 2017.10
Skills
- Physical resource management
- Operational support
- Multi-national collaboration
- High-pressure environments
- Solutions development
- Communication improvements
- Leadership
- Communication skills
- Problem-solving
- Team building
- Proficient in English and Burmese
Languages
English
Advanced
German
Beginner
Burmese
Native
Timeline
Operations manager
Brandscapes Worldwide
2021.04 - 2024.02
Senior executive
Brandscapes Worldwide
2018.01 - 2021.03
Completion Certificate - Finance
Chartered Institute for Securities and Investment
2017.06 - 2017.10
Completion Certificate - In-Company Trainers
Center for Vocational Training
2016.09 - 2016.11
Executive
Brandscapes Worldwide
2016.06 - 2017.12
Customer service representative
Sein Shwe Moe Construction Materials
2014.03 - 2016.04
Bachelor of Engineering - Naval Architecture and Ocean Engineering
Myanmar Maritime University
2008.12 - 2013.10