Amzad Hossain
Summary
A versatile developer with a proven track record in enhancing team productivity and implementing quality control measures. Holds multiple certifications including IOSH, LBICSc, and PMP, demonstrating a commitment to safety and professional excellence. Skilled in risk mitigation, budget management, and cross-functional leadership, with a focus on client relationship building and contract compliance. Adept at service delivery optimization and effective communication strategies, ensuring seamless project execution. Career goals include leveraging expertise in performance tracking and change implementation to drive organizational success. Experienced project manager with focus on delivering complex projects within scope, time, and budget. Proven capability to lead cross-functional teams, streamline processes, and drive project success through strong communication and problem-solving skills. Adept at managing stakeholder expectations and mitigating risks to ensure project alignment with business objectives. Driven Project Manager with knack for strategic planning and problem-solving. Demonstrated proficiency in team leadership and communication, ensuring seamless project execution. Committed to delivering impactful results that drive organisational success. Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving. Offering strong organisational and leadership skills, with background in team collaboration and problem-solving. Knowledgeable about managing timelines and coordinating resources to meet project goals. Ready to use and develop communication, planning, and stakeholder management skills in [Desired Position] role.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work history
Project Manager
IMDAAD
02.2018 - 11.2025
- Project Manager – Isnaad admin project (Specialized team, lifeguards & soft service)
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Fostered a positive work environment, enhanced team productivity substantially.
- Guided the development of project objectives, established clear performance expectations.
- Utilized advanced project management tools for superior tracking and reporting.
- Implemented quality control measures, ensured adherence to standards.
- Facilitated smooth transitions between project stages for seamless progression.
- Ensured effective resource allocation with meticulous project scheduling.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Integrated new technologies into existing systems for improved functionality.
- Enhanced project efficiency by streamlining communication channels.
- Led cross-functional teams to achieve project goals on time.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Updated databases with current client, contract and service agreements.
- Built productive client networks to maximize sales and marketing possibilities.
- Implemented organizational policies for smooth service delivery.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Planned staff and resources within business budgets for minimized expenditure.
- Developed comprehensive project plans for successful execution and delivery.
- Project Manager – Dragon mart 1,2 & 6
- Project Manager – DWTC 1 Central (01 September 2018 till the present)
- Senior Facilities Supervisor - Al Seef/MERAAS (21 August 2017 – 30 August 2018)
- Job Responsibilities:
- Responsible for the day-to-day management and assigning activities to cleaning staff.
- Control & Governance on maintaining attendance for the team logs and time sheet.
- Complete end to end maintenance activity undertaken wherein the work is completed without any escalation.
- Coordinate with management staff regarding recruitment of cleaning staff
- Handle the tasks of developing and carrying out induction procedure with new staff.
- Responsible for checking the areas to ensure that proper cleanliness is maintained to a satisfactory level.
- Undertake any additional cleaning related tasks as required by client.
- Perform investigations and maintain cleaning materials and equipment.
- Taking care of subcontractor from client side
- Taking care of suppliers for materials
- Reporting all issues and any incidents to management
- Expedited issue resolution to minimise delays in project timelines.
- Promoted team collaboration for more innovative solutions in projects.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Planned staff and resources within business budgets for minimised expenditure.
- Delivered products and services in line with agreed arrangements and contracts.
- Mentored employees to maximize development potential.
Facilities Supervisor
IMG World of Adventure/Dubai Parks
07.2016 - 08.2017
- Facilities Supervisor – Marina Plaza/EMAAR (16 November 2013 – 10 July 2016)
- Facilities Supervisor – Barclay’s Bank (15 May 2013 – 15 November 2013)
- Job Responsibilities
- Responsible for the day-to-day management and assigning activities to cleaning staff.
- Control & Governance on maintaining attendance for the team logs and time sheet.
- Complete end to end maintenance activity undertaken wherein the work is completed without any escalation.
- Coordinate with management staff regarding recruitment of cleaning staff
- Handle the tasks of developing and carrying out induction procedure with new staff.
- Responsible for checking the areas to ensure that proper cleanliness is maintained to a satisfactory level.
- Undertake any additional cleaning related tasks as required by client.
- Perform investigations and maintain cleaning materials and equipment.
- Taking care of subcontractor from client side
- Taking care of suppliers for materials
- Reporting all issues and any incidents to management
BICSc trainer
IMDAAD
DUBAI, DUBAI
- Handpicked suitable external trainers as per specific requirements.
- Stayed abreast of latest industry trends; incorporated these into relevant courses.
- Conducted needs analysis to identify skill gaps in workforce.
- Fostered an environment conducive to learning through engaging and supportive coaching methods.
- Collaborated with management to create personalised development plans for employees.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Tailored training modules for improved staff productivity.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Assigned training exercises and skill assessments to newly hired employees.
- Facilitated soft skills training, improving communication and interpersonal abilities.
- Analysed training needs to determine learning styles and skills shortages.
- Designed new learning and development programmes that deliver best employment practice.
- Communicated appraisal arrangements, helping employees to achieve personal development goals.
- Evaluated development plans against key objectives to maintain wider business growth.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
Facility Supervisor
Palm Jumeriah Nakheel Properties
01.2012 - 05.2013
- Responsible for the day-to-day management and assigning activities to cleaning staff.
- Control & Governance on maintaining attendance for the team logs and time sheet.
- Complete end to end maintenance activity undertaken wherein the work is completed without any escalation.
- Coordinate with management staff regarding recruitment of cleaning staff
- Handle the tasks of developing and carrying out induction procedure with new staff.
- Responsible for checking the areas to ensure that proper cleanliness is maintained to a satisfactory level.
- Undertake any additional cleaning related tasks as required by client.
- Perform investigations and maintain cleaning materials and equipment.
- Taking care of subcontractor from client side
- Taking care of suppliers for materials
- Reporting all issues and any incidents to management
- Devised cost-effective solutions for waste management, leading to significant savings.
- Coordinated team tasks, enhancing overall productivity in the workplace.
- Controlled budgets, ensuring efficient use of resources without compromising service quality.
- Conducted risk assessments to reduce workplace accidents and injuries.
- Handled emergency situations calmly, ensuring minimal disruption to business operations.
- Scheduled preventive maintenance activities, reducing the frequency of breakdowns significantly.
- Streamlined workflow processes to increase productivity throughout the facilities department.
Waiter cum Cashier
SAUDI Catering & Contracting Company (K.S.A)
03.2008 - 09.2011
- Managing & Handling a Team of 7 Staff
- Take Orders from Customer for Food & Beverages
- Take care of Hygiene factor.
- Providing good service to client
- Maintaining all incoming invoices
- Handling Petty Cash vouchers
- Worked collaboratively with kitchen staff for efficient service delivery.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Handled payment transactions to guarantee smooth customer checkout process.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Relayed feedback from customers to management for continuous improvement.
- Helped reduce waiting times by swiftly clearing tables after use.
Education
High School Diploma - Business
Board of Intermediate & Secondary Education
Comilla, Bangladesh01.2006
Enter your degree - L BICSc
The British Institute of Cleaning Science (BICSc)
UK Jul 2020 -
Skills
- A versatile developer with excellent inter-personal skills
- Ability to constantly challenge my limitations and redefine what I can achieve
- Sincerity towards team, work & time
- UAE driving license holder
- LBICSc license holder
- IOSH certified
- First aid, fire warden, scaffolding inspector and cradle inspector certified
- Risk mitigation
- Team productivity enhancement
- Budget management
- Quality control implementation
- Cross-functional leadership
- Client relationship building
- Contract compliance
- Effective communication strategies
- Service delivery optimization
- Work breakdown structure creation
- Decision making capacity
- Goal-Oriented approach
- Time scheduling and allocation
- Vendor relationship maintenance
- Scope definition
- Budgeting oversight
- Experience with Smartsheet
- PMP certification
- Performance tracking
- Budget forecasting
- Change implementation
- Client relations
- Safety consciousness
- Resilience under pressure
- Communication proficiency
- Time management efficiency
- Decision making
- Relationship-building
Languages
English
Hindi
Bengali
Arabic
REFERENCES
Shall be provided on request.
PROFESSIONAL STRENGTHS
- Extensive knowledge of operating and maintaining various cleaning mechanical equipment.
- Strong knowledge of cleaning method, process, and standard quality
- Possess good supervisory, monitoring, reporting, management & leadership skills.
- Excellent physical strength with interpersonal skills
- Ability to manage janitorial staff and work effectively in a team environment.
- Effective communication in response to daily operational requirements
- Attention to detail in conducting inspection and completes tasks at a given time.
- Always exceeds the expectations of the tenant, client, and the company that I work for
- Delivers outstanding performance to the utmost of my knowledge and experiences.
Timeline
Enter your degree - L BICSc
The British Institute of Cleaning Science (BICSc)
Jul 2020 -
Project Manager
IMDAAD
02.2018 - 11.2025
Facilities Supervisor
IMG World of Adventure/Dubai Parks
07.2016 - 08.2017
Facility Supervisor
Palm Jumeriah Nakheel Properties
01.2012 - 05.2013
Waiter cum Cashier
SAUDI Catering & Contracting Company (K.S.A)
03.2008 - 09.2011
BICSc trainer
IMDAAD
High School Diploma - Business
Board of Intermediate & Secondary Education