Ana Kasemllari
Abu Dhabi
Summary
As a results-driven banking professional, I bring a wealth of expertise in both operations and customer service to the table. My proficiency in handling financial transactions is matched by a thorough understanding of regulatory compliance, ensuring that all activities meet the highest industry standards. I pride myself on my ability to deliver tailored financial solutions that not only meet but exceed client expectations, thereby nurturing long-term relationships. Leveraging advanced banking software and technology, I streamline processes for optimal efficiency. My commitment to continuous learning and development is unwavering, as I strive to maintain a cutting-edge understanding of the dynamic banking sector.
Overview
12
12
years of professional experience
49
49
years of post-secondary education
1
1
Certificate
Work history
Execuve Manager
Innovave Wise
Abu Dhabi
08.2022 - Current
- Streamline office operaons, Coordinate schedules, logiscs, Enhance filing protocols, Facilitate execuve communicaon, Refine communicaons, reports, Lead administrave team
Human Resource Intern
NMC Rotyal
Abu Dhabi
03.2022 - 09.2022
- Led talent acquision, Maintained data integrity, Mastered HR procedures, Ensured payroll accuracy, Managed personnel records, Orchestrated HR operaons, Enhanced employee engagement, Supported HR projects
Senior Customer Care Execuve
NMC Royal
Abu Dhabi
07.2021 - 08.2022
- Enhanced customer service, Navigated insurance verificaon, Resolved inquiries, boosted trust, Maintained detailed interacon records, Managed versale dues, Upheld OSH standards, Strengthened team through cross-training
Senior Customer Care Execuve
NMC Rotyal
Dubai
07.2018 - 08.2021
- Delivered exceponal customer service, fostering a welcoming atmosphere, Addressed and swily resolved customer issues, targeng opmal sasfacon, Offered knowledgeable assistance on healthcare services and insurance maers, Streamlined paent scheduling, balancing convenience with clinic efficiency, Ensured meculous record-keeping of paent dealings, upholding data privacy
Teller
Intesa SanPaolo Bank
Tirana
03.2015 - 12.2016
- Processed deposits, loans, Recorded financial transacons, Audited cash drawer, Managed cash, currency, Followed bank protocols, Collaborated with team, Maintained orderly workstaon
Assistant Accountant
Enterprise Rent a car
Tirana
06.2015 - 11.2016
- Managed invoices, payments, Handled purchase orders, payroll, Produced financial reports, Aided in budget preparaon, Maintained ledgers, facilitated audits, Resolved accounng discrepancies, Executed financial transacons
Payment Specialist Junior
Intesa SanPaolo Bank
Tirana
05.2014 - 03.2015
- Streamlined department operaons, Managed banking transacons, Implemented data protecons, Maintained meculous records, Fostered team-oriented atmosphere, Executed operaonal enhancements
Internship
Intesa SanPaolo Bank
Tirana
03.2014 - 05.2014
- Analyzed operaonal reports, Aided change management, Supported senior staff, Collaborated on team projects
Tele Sales Agent
Vodafone Albania
Tirana
01.2012 - 05.2014
- Promoted Vodafone products, Maintained transacon records, Ensured protocol compliance
Education
Bachelor of Business (Finance & Accounting) -
University of Tirana
Certificate in "Finance 5" & Practical Accounting - undefined
CHRP (Certified Human Resources Professional) - undefined
Regional Education Institute
CHRM (Certified Human Resource Manager) - undefined
Regional Education Institute
Skills
- Financial Transactions
- Compliance
- Customer Service
- Relationship Management
- Time Management
- Problem Solving
Languages
English
Albanian
Affiliations
- Currently, I am ACCA (Association of Chartered Certified Accountants) Candidate, actively preparing for exams, final date December 2026
Timeline
Execuve Manager
Innovave Wise
08.2022 - Current
Human Resource Intern
NMC Rotyal
03.2022 - 09.2022
Senior Customer Care Execuve
NMC Royal
07.2021 - 08.2022
Senior Customer Care Execuve
NMC Rotyal
07.2018 - 08.2021
Assistant Accountant
Enterprise Rent a car
06.2015 - 11.2016
Teller
Intesa SanPaolo Bank
03.2015 - 12.2016
Payment Specialist Junior
Intesa SanPaolo Bank
05.2014 - 03.2015
Internship
Intesa SanPaolo Bank
03.2014 - 05.2014
Tele Sales Agent
Vodafone Albania
01.2012 - 05.2014
Bachelor of Business (Finance & Accounting) -
University of Tirana
Certificate in "Finance 5" & Practical Accounting - undefined
CHRP (Certified Human Resources Professional) - undefined
Regional Education Institute
CHRM (Certified Human Resource Manager) - undefined
Regional Education Institute
Certification
Bachelor of Business (Finance & Accounting) University of Tirana / Tirana / 2019 Specialized in Finance & Accounting at the Professional Academy of Business.
Certificate in "Finance 5" & Practical Accounting 2014
CHRP (Certified Human Resources Professional)
Regional Education Institute / Abu Dhabi / 2023
CHRM (Certified Human Resources Manager) Regional Education Institute / Abu Dhabi / 2023
ACCA (Association of Chartered Certified Accountants)
- Status: Candidate, actively preparing for exams
Personal Information
Title: Executive Manager
Custom
- Reading
- Learning new skills and new subjects
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