Ana Klarić
Dubai,DU
Summary
Customer-minded professional committed to safety and service with a strong foundation in procurement operations. Knowledgeable and polished, possessing excellent communication and writing skills. Proven track record of streamlining purchasing operations and achieving cost savings. Recognized for fostering teamwork, meeting organizational goals, and demonstrating adaptability, reliability, strong negotiation skills, and proactive problem-solving approach.
Overview
8
8
years of professional experience
Work History
Cabin Crew
EMIRATES AIRLINE
11.2023 - Current
- Providing exceptional in-flight service to passengers in line with Emirates' high standards.
- Ensuring the safety and comfort of passengers throughout the flight.
- Handling a multicultural customer base with professionalism and efficiency.
- Trained in emergency procedures and first aid.
- Delivering personalized customer service to create a positive travel experience and promote brand loyalty.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Sales and Division Assistant
L'ORÉAL ADRIA D.O.O.
10.2022 - 11.2023
- Organizational and operational support for the Division GM
- Managing credit note requests and liaising with controlling
- Monthly coordination with distributors and catalog distribution
- Sales PO creation and lifecycle follow-up in SAP
- Internal contract and vendor management
- Meeting organization and support for field teams and pharmacies
- Assisted in the development of division goals and objectives, collaborating with team members to ensure alignment with the overall organizational strategy.
Project Procurement - Buyer
INA D.D.
11.2021 - 10.2022
- Full procurement cycle from technical coordination to contract signing
- Market research, tender evaluations, and negotiations based on KPIs
- EAuction implementation and digitalization of procurement processes
- Coordination with INA and MOL Group stakeholders
- Participation in major investment procurement projects
- Managed supplier performance, evaluating quality, delivery, and overall service levels to ensure continuous improvement in the procurement function.
Procurement Department - SAP Ariba Support
INA D.D.
05.2021 - 10.2021
- Supported suppliers and procurement department after intensive training on SAP Ariba
- Proven ability to learn quickly and adapt to new situations.
Office Manager
IMPLEMENTACIJA SNOVA D.O.O.
01.2021 - 06.2021
- Payments, invoices, employee records, cost reports, and payroll support
- Coordination of various office and HR-related tasks
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Admin and Sales Support
LADOMA D.O.O.
05.2019 - 12.2020
- Managed banking, invoices, sales support, and procurement of electronic components
- Google Ads, student recruitment, and various office tasks
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist, Marketing & Finance Assistant
COMMINUS D.O.O.
07.2017 - 04.2019
- Social media content, event planning, website analytics
- Office supplies, travel coordination, and invoicing
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
M.D. - Banking And Finance
University of Rijeka
Rijeka,Croatia01-2027
BBA - International Business
University of Rijeka
Rijeka,Croatia01-2020
Skills
- Safety awareness
- Customer assistance
- Food and beverage service
- Reliability and punctuality
- Document preparation
- Scheduling appointments
- File management
- Global procurement
- Supplier relationship management
- Strategic sourcing
- Customer service
- Mail handling
- Organizational skills
Languages
Croatian
English
Bilingual or Proficient (C2)
Timeline
Cabin Crew
EMIRATES AIRLINE
11.2023 - Current
Sales and Division Assistant
L'ORÉAL ADRIA D.O.O.
10.2022 - 11.2023
Project Procurement - Buyer
INA D.D.
11.2021 - 10.2022
Procurement Department - SAP Ariba Support
INA D.D.
05.2021 - 10.2021
Office Manager
IMPLEMENTACIJA SNOVA D.O.O.
01.2021 - 06.2021
Admin and Sales Support
LADOMA D.O.O.
05.2019 - 12.2020
Receptionist, Marketing & Finance Assistant
COMMINUS D.O.O.
07.2017 - 04.2019
M.D. - Banking And Finance
University of Rijeka
BBA - International Business
University of Rijeka
Similar Profiles
KENNETH OPOKU BOATENGKENNETH OPOKU BOATENG
Customer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group SecurityCustomer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group Security
Eduardo Jr RoncoEduardo Jr Ronco
Facilities Officer at Emirates Group, Emirates AirlineFacilities Officer at Emirates Group, Emirates Airline
Abdulrahman Jama Haji AliAbdulrahman Jama Haji Ali
Crew Scheduling and Planning Officer at Emirates AirlineCrew Scheduling and Planning Officer at Emirates Airline
Marwan AbdelhamidMarwan Abdelhamid
Senior Cabin Crew Member at emirates airlineSenior Cabin Crew Member at emirates airline
EMMANUEL MULANGIRAEMMANUEL MULANGIRA
Customer Service Agent at KeolisCustomer Service Agent at Keolis