ANA CARINA MUÑOZ
Dubai
Summary
Dedicated healthcare professional with nursing experience in the Philippines and current role as a Medical Receptionist in Dubai. Skilled in patient services, appointment coordination, and medical administration within fast-paced environments. Effective communicator with diverse stakeholders, seeking a Medical Receptionist, Healthcare Administrator, or Patient Service Administrator position in New Zealand, to advance a long-term career in the healthcare sector.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
The Hundred Wellness Centre
Dubai
06.2024 - Current
- Welcome clients and patients with warmth and professionalism
- Handle patient communication at reception via phone, WhatsApp and email
- Handle incoming calls and respond to general inquiries
- Scheduled and organised patient appointments to optimise clinic efficiency and scheduling efficiently
- Maintain accurate client/patient records within our system
- Maintained accurate patient records to support efficient daily clinic operations
- Tracked and followed up on insurance claim forms to facilitate timely reimbursements for patients
- Prepare invoices, insurance forms, process payments
- Assist patients with sourcing medicines and explaining intake instructions
- Assisted the doctor during consultations based on patient needs.
- Identify urgent or acute cases through basic assessment and coordinate promptly with the doctor
- Tracked patient progress and initiated follow-up communications.
- Handled patient concerns with professionalism to foster positive patient experiences
- Organised and prioritised emails to ensure timely responses and follow up on wellness-related request
- Support scheduling for doctors and instructors
- Update and manage weekly class schedules
- Monitor office supplies and maintain inventory
- Manage daily financial tasks (payments, reports, petty cash)
- Manage daily financial tasks (payments, reports, petty cash)
Renal Nurse
St. Paul Hemodialysis Center, Inc.
Pampanga
12.2023 - 03.2024
- Assessed patients' renal health, monitored vital signs, and administered dialysis and medication according to physician prescriptions.
- Managed and maintained dialysis systems to provide safe and effective treatment for patients.
- Delivered compassionate dialysis nursing care to patients with kidney conditions, ensuring adherence to treatment protocols and improving patient outcomes.
- Collaborated closely with multidisciplinary healthcare teams to develop and implement comprehensive care plans tailored to meet each patient's unique needs
- Monitored patient reactions to treatment interventions to assess effectiveness and make necessary adjustments.
- Educate patients and their families about kidney disease management, including lifestyle modifications, medication adherence, and dietary restrictions
- Advocated for patients' well-being, prioritising their comfort, safety, and dignity throughout their healthcare journey
Regular Intake Coordinator
Shearwater CPO- (US-based Clients)
Taguig
10.2021 - 11.2023
- Receive and register new cases from insurance companies, members, hospital, clinics or other healthcare providers
- Coordinate pre-authorization requests for medical consultations, procedures, admissions, investigations and treatments
- Collect required medical and supporting documents, such as medical reports, prescriptions, investigation results, referral letters and quotations
- Review the completeness of requests before sending them for medical or claim assessment
- Create and update cases in the TPA system/portal accurately
- Forward cases to the medical/claims team for assessment and approval
- Communicated with hospitals and clinics to resolve missing documents, gather additional medical information, and update case status
- Followed up on pending approvals, ensuring timely processing of requests within established turnaround times
- Maintained accurate, confidential records of cases and communications to support efficient processing and compliance
Hemodialysis Nurse- Hemodialysis Unit
GreenCity Medical Centre
Pampanga
11.2018 - 10.2021
- Oversaw operations and performance of nursing staff during shifts to ensure quality patient care and operational efficiency.
- Supervised and supported nursing staff, maintained adequate staffing levels, and assigned duties based on workload and staff capabilities to optimise patient care delivery.
- Provide clinical guidance and support to nursing staff, ensuring adherence to medical protocols, standards of care, and regulatory requirements
- Coordinate patient care activities, ensuring that all patients receive appropriate care and attention during their shift. This involves prioritizing patient needs, monitoring patient progress, and addressing any concerns or complications that arise
- Facilitate communication and collaboration among healthcare team members, including physicians, other nurses, and support staff, to ensure seamless patient care delivery
- Resolved issues and made key decisions on patient care, staffing, and operational challenges during shifts to enhance unit performance.
- Handle various administrative tasks, such as documenting patient care activities, managing inventory and supplies, and ensuring compliance with administrative policies and procedures.
Community Health Nurse (Project-Based)
Pampanga City Health Office
02.2011 - 10.2011
- Conducted home visits to assess individual and family health needs, provided nursing care, and supported self-management of chronic conditions, utilising a holistic approach to address physical, emotional, and social determinants of health for overall well-being.
- Developed and implemented health education programs to raise awareness about disease prevention, healthy lifestyle choices, and access to healthcare services, collaborating with community leaders, schools, and local organisations to empower individuals in making informed health decisions.
- Assisted in administration of vaccines across various age groups, ensuring equitable access to immunisation services within the community.
- Collaborate with public health agencies and community partners to monitor disease trends, identify risk factors, and develop preventive measures to mitigate health threats
- Implementing strategies for disease surveillance, outbreak investigation, and infection control within the community
Education
Bachelor of Science - Nursing
University of the Assumption
Pampanga, Philippines01-2010
Skills
- Adaptability and ability to work under pressure
- Passionate and Dedicated
- Mantain harmonious relationship with all the members of the team
- Patient registration
- Appointment scheduling
- Appointment follow-up
- Patient communication
- Patient records and documentation
- Billing and Payment handling
- Healthcare coordination
- Healthcare documentation
- Front-desk operations
- Telephone and email communication
- Calendar management
- Microsoft Office and administrative systems
- Healthcare Administration
- Medical terminology
- Patient coordination
- Confidentiality and Privacy
References
Available upon request
Timeline
Medical Receptionist
The Hundred Wellness Centre
06.2024 - Current
Renal Nurse
St. Paul Hemodialysis Center, Inc.
12.2023 - 03.2024
Regular Intake Coordinator
Shearwater CPO- (US-based Clients)
10.2021 - 11.2023
Hemodialysis Nurse- Hemodialysis Unit
GreenCity Medical Centre
11.2018 - 10.2021
Community Health Nurse (Project-Based)
Pampanga City Health Office
02.2011 - 10.2011
Bachelor of Science - Nursing
University of the Assumption