Anagha Pramod
Abu Dhabi,United Arab Emirates
Summary
Organised and dedicated Administrative Assistant / Sales Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Admin Assistant / Sales Coordinator
EMIRATES NBD
Abu Dhabi
02.2023 - 03.2024
- Coordinate with different departments within the bank, such as operations, compliance, and underwriting, to ensure efficient processing of customer requests and transactions
- Ensure that all customer documentation and account-related paperwork are complete and accurate
- Comply with banking regulations and internal policies to protect both the bank and its customers
- Maintain records of sales activities (MIS Reports) and report regularly on progress toward sales targets
- Built and nurtured lasting relationships with clients by conducting regular check-ins, identifying opportunities for cross-selling, and addressing any concerns promptly
- Conducting pre issuance calling with customers to ensure the surveillance of compliance and governance of the bank policy
- Stay up to date with the bank's products, services, and any changes in the banking industry
- Exceeded sales targets by consistently promoting banking products such as credit cards, loans, savings accounts, resulting in a revenue growth of the bank
- Collaborated closely with internal departments, including loan processing, and customer service, to ensure seamless service delivery and timely issue resolution.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Supported front-line sales teams with well-coordinated administrative operations.
HR and Admin Executive
SPROUT HR
Kerala
07.2020 - 04.2022
- Responsible for designing compensation and benefits packages and implementing performance review procedures
- To perform the full spectrum of coordination and administrative duties, including invoicing, data entry, documents filling etc
- Developed HR policies and ensured that employees get understood and acted as the point of contact regarding labour legislation issues.
Education
Master of Business Administration - HR
Bharathiar University
India 03.2021 - 02.2023
Bachelor of Commerce - Finance
Amrita University
India 03.2017 - 03.2020
Skills
- Sales and Cross-Selling
- Relationship management
- Communication and Interpersonal Skills
- Employee record management
- New employee orientation
Accomplishments
- Recipient of the 'Top Sales Achievement' award for three consecutive months.
- Acquired 50 new clients within the first quarter of joining the company.
- Drove a 30% increase in annual revenue through strategic sales initiatives.
- Successfully accomplished ENBD's value added training programme conducted for career development.
Languages
English
Fluent
Hindi
Elementary
Tamil
Elementary
Malayalam
Native
References
References available upon request.
Timeline
Admin Assistant / Sales Coordinator
EMIRATES NBD
02.2023 - 03.2024
Master of Business Administration - HR
Bharathiar University
03.2021 - 02.2023
HR and Admin Executive
SPROUT HR
07.2020 - 04.2022
Bachelor of Commerce - Finance
Amrita University
03.2017 - 03.2020
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