Supply Chain Specialist with 5+ years of experience in logistics and demand planning. Demonstrated success in optimizing operations and enhancing supply chain efficiency through data-driven strategies and collaboration. Proficient in SAP, demand forecasting, and managing supplier relationships. Strong analytical skills and ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work history
Supply Chain Specialist ( ASIA & GCC Market)
DE'LONGHI KENWOOD BRAUN MEIA
Dubai
01.2021 - 06.2025
Managing Supply Chain and Commercial Operations in the MEIA region with efficient planning & execution of the dynamic & fast-growing business by increasing product availability, aligning inventory levels, and thereby improving profitability
Executing and delivering a monthly $ 3 million shipment/sales value involving complete end-to-end Supply Chain Management
Successfully streamlined processes throughout the 3 brands, De'longhi, Kenwood, and Braun, to ensure standard procedures and guidelines are followed throughout the S&OP channel
Submit regular reports to Senior managers in Sales & Marketing using Business Warehouse (BW) tools to project sales versus orders and forecast, to be aligned with the monthly and annual sales budget for the respective markets
Manage and prepare a 12-month rolling forecast in SAP (APO-SCM) for all distributors and ensure sales forecast is aligned with the sales orders with constant communication with demand and procurement to guarantee on-time production and delivery
Regularly achieved the forecast accuracy KPI objective three months out.
Monthly Sales and Operations meetings by customer and brand reviewing YTD & YTG, highlighting opportunities & risks, and collaborating with distributors to achieve the budget
Cost and time saving in facilitating the shipping and documentation processes
Driving Sales through continuous additional stock updates to customers and supporting sales managers regarding special prices and offers via the financial price control system
Organizing BUREAU VERITAS, INTERTEK, and GEO-CHEM inspections.
Invoicing, order management, procurement, payment cycles, export documentation, and the creation and submission of LC documents.
Organized and managed regular stock inventory checks to ensure product availability.
Streamlined communication channels with suppliers, improving relationship management.
Customer Service Executive
Rais Hassan Saadi Group
Dubai
01.2017 - 11.2018
Handling Export & Import Shipments enquiries.
Coordinating with the Sales team and the customer and ensure the shipment is confirmed or not to load.
Coordinating with the Sales team for Import/Export Rates & Booking in ICC2 Application.
Creating MT Container release in Dubai Trade Portal according to customer preference.
Handling all documentation for Import/Export shipments through Sea.
Good contacts with all Major Forwarding & logistics companies & DP world.
Controlling and Coordinating with Sales/Operation team for all the Export shipments.
Preparing & Providing Customer Booking Forecast & Load list to the Operation team before vessel arrives.
Submitting Booking notes / BL Documents to Accounts department for further payment procedure.
Customer Service / HR Executive
Dubai Technologies
Dubai
01.2016 - 12.2016
Handling HR operations like Joining formalities, Leaves and Attendance Management and maintaining employee database.
Handling all the queries of the employees, related to Salary, Leaves, Attendance, and Transfer etc.
Explain the company policies, strategies and benefits to new employees.
Handling customer calls and following up for the enquiry on regular basis.
Assisting customers based on their requirements.
Handling key accounts and walk in customers under Dubai Municipality.
Liaising with the Installation team based on customer requirements.
Maintaining weekly/monthly sales report.
Education
Master in Business Administration - Human resource & Marketing
Calicut University
Skills
Interpersonal communication
Team Leadership
SAPHANA- R3 (S&D / MM / SCM-APO)
BI Business Objects DWP BW4 HANA
MS Office
Logistics coordination
Demand forecasting
Customer Service
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
Timeline
Supply Chain Specialist ( ASIA & GCC Market)
DE'LONGHI KENWOOD BRAUN MEIA
01.2021 - 06.2025
Customer Service Executive
Rais Hassan Saadi Group
01.2017 - 11.2018
Customer Service / HR Executive
Dubai Technologies
01.2016 - 12.2016
Master in Business Administration - Human resource & Marketing
Key Account Executive – Flooring Projects Department at Jotun Middle East, India, and Africa (MEIA)Key Account Executive – Flooring Projects Department at Jotun Middle East, India, and Africa (MEIA)