Ana Loraine Timbresa

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Support the Sales & Marketing to ensure that the product range are specified either as a system for approval or be in the vendor list, for upcoming projects with clients.
• Coordinate with Commercial / Technical Contractors / Specifiers / Interior Designer / Architect / Consultant and ensure technical compliance as per the specification requirements.
• Built relationships with customers and community to establish long-term business growth.
• Actively promote and prepared product presentations for clients showing success and credibility of products.

Reporting

• To work on regular weekly / monthly status reports and present to Head of Department with recommendations as applicable.
• To initiate corrective actions as per the feedback from Status report meeting.

• To identify sales leads, pitch goods and services to new clients and fulfill all other roles and responsibilities such as following up new business opportunities, setting meetings, planning business strategy, executing presentations, communicating to existing customers about new product developments
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote long term business growth and retention.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Represented company and promoted products at conferences and industry events.
• Overseeing business development, writing reports, and providing necessary feedback to the management.
• Kept meticulous client notes and updated account information in company databases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Monitor and follow up on accounts receivables and payables
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Attend sales inquiries, logging questions, dispensing product information with the objective of up selling beyond the original inquiry.
• Maintained current knowledge of product lines by attending regular technical and sales training sessions.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.

• Maintain a positive attitude, with a genuine and welcoming smile for each Client while addressing their needs and ushered them to attend to their needs
• Dealt with customers while handling their needs, addressing complaints while ensuring seamless quality of service
• Oversaw day to day operations and compliance to processes and company guidelines
• Organized and coordinated in house events, parties, corporate launches, and tour hosting
• Managed escalations of issues
• Handled promotions and advertising campaigns
• Oversaw HR functions to ensure employee practices are within standards
• Performed telemarketing functions to increase market share, up sell and promote the business across social media and industry segments.