Analyn Braza
Dubai
Summary
Enthusiastic food and Beverage attendant with 10+ years of experience and proven guest service skills seeking a position in a challenging environment to contribute enthusiasm, dedication, responsibility and good work ethic with a desire to utilize my customer service skills. A reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
HEAD WAITRESS
The Byrons Bathers Club (EATX)
04.2022 - Current
- Welcome and escort the guests to the table, take orders and communicate effectively to the kitchen and offer recommendations to upsell the products
- Observes guests and ensure their satisfaction with the food and service
- Maintaining proper dining experience, delivering items, fulfilling customer needs
- Help other areas of the restaurant such as answering telephones and completing financial transactions
- Maintain a clean and organized service area and comply with safety, health and hygiene policies and procedures.
SENIOR WAITRESS
Le Petit Belge (SWR Hospitality)
06.2017 - 02.2022
- Provides great customer service while performing regular waiter and receptionist duties
- Communicate with the guest in a regular basis and ensure their satisfaction
- Perform various financial activities such as cash handling and deposit preparations
- In addition to the job description is supervising junior team members
- Supporting team members in the smooth running of the section
- Delivering excellent standards of service in a friendly and professional manner to our guests
- Assist with training and development of junior team members.
WAITRESS
Maison Mathis (SWR Hospitality)
11.2014 - 05.2017
- Providing excellent service to ensure guest satisfaction and establishing friendly relations to the patrons to have a pleasant service throughout their dining experience.
WAITRESS
Latest Recipe (Modern French Brasserie) Le Meridien Mina Seyahi Beach Resort
12.2013 - 10.2014
- Offers modern and fresh comfort food with an appetizing mix of international flavors to deliver guest satisfaction and perfect service experience
SALES & MARKETING OFFICER
Ginazel's Food and Catering Services
01.2006 - 09.2013
- Provides support to the manager and employees, assisting in daily office needs and managing general administrative activities and any other general clerical duties
- Contributes ideas and research to help develop marketing strategies
- Implements marketing plans for each product and services being offered
- Sets marketing schedules and coordinates with the clients, sponsors, media representatives to implement strategies
- Answers questions from the clients about the products and services offered accurately
- Attends trade shows for more knowledge and meet clients as needed
- Maintain excellent relationship with clients through superior customer service.
Education
Bachelor - Tourism- Hotel And Restaurant Management
Batangas State University
01.2005
Skills
- Flexibility
- Good listening skills
- Hardworking
- Proficient in Microsoft Word and Excel
- Attention to details
- Good communication skill
- Knowledge in POS system
- Service oriented
- Customer Service
- Strong multitasking
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Service prioritization
- High-volume dining
- Upselling techniques
- Allergy awareness
- Quality Control
- Point of sale operation
Timeline
HEAD WAITRESS
The Byrons Bathers Club (EATX)
04.2022 - Current
SENIOR WAITRESS
Le Petit Belge (SWR Hospitality)
06.2017 - 02.2022
WAITRESS
Maison Mathis (SWR Hospitality)
11.2014 - 05.2017
WAITRESS
Latest Recipe (Modern French Brasserie) Le Meridien Mina Seyahi Beach Resort
12.2013 - 10.2014
SALES & MARKETING OFFICER
Ginazel's Food and Catering Services
01.2006 - 09.2013
Bachelor - Tourism- Hotel And Restaurant Management
Batangas State University
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