Anand Krishnan
Dubai,United Arab Emirates
Summary
Experienced in health club operations management with a strong background in staff training and leadership. Proficient in Microsoft Office & Opera, customer service and member engagement, fitness program development, and budget & revenue management. Adept at facility maintenance and safety compliance, sales and marketing strategies, as well as conflict resolution and problem-solving. Committed to enhancing operational efficiency and driving revenue growth while ensuring a safe and engaging environment for members.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Health club Supervisor
Fairmont Hotels & Resorts
Ajman, United Arab Emirates
2023.06 - 2025.02
- Supervised daily operations of the health club, ensuring a safe, clean, and engaging environment for members.
- Managed and trained Recreation staffs and front desk associates to uphold high service standards.
- Developed and implemented fitness programs, promotional events, and member engagement initiatives to drive retention.
- Monitored equipment maintenance, facility cleanliness, and compliance with health and safety regulations.
- Handled customer inquiries, complaints, and feedback to enhance overall satisfaction and loyalty.
- Assisted in budget management, membership sales, and revenue-generating activities.
Fitness instructor/ Spa Receptionist
DoubleTree by Hilton
Dubai, United Arab Emirates
2022.07 - 2023.01
- Increased health club revenue by 20% and boosted memberships through targeted strategies
- Managed the cleanliness and organization of thermal and fitness facilities
- Handled guest requests and resolved complaints promptly to enhance satisfaction
- Reviewed daily arrivals to ensure personalized service for VIPs and repeat guests
- Collaborated with colleagues to improve customer retention
Fitness instructor
Ras Al Khaimah, United Arab Emirates
Ras Al Khaimah,, United Arab Emirates
2021.11 - 2022.07
- Conducted group fitness and wellness classes in a professional manner
- Maintained cleanliness across fitness areas, including studios and tennis courts
- Provided proactive assistance to guests to improve their overall experience
- Developed strong relationships with team members to ensure smooth operations
Education
Diploma - Personal Training
EREPS ( European Register Of Exercise Professionals )
2020.01 - 2020.10
Bachelor Of Business Administration -
Bharathiar University
2016.06 - 2019.06
Skills
- Microsoft Office & Opera
- Health Club Operations Management
- Staff Training & Leadership
- Customer Service & Member Engagement
- Fitness Program Development
- Budget & Revenue Management
- Facility Maintenance & Safety Compliance
- Sales & Marketing Strategies
- Conflict Resolution & Problem-Solving
Certification
- UAE Reps Level 3 Certification
- First aid/CPR
Accomplishments
- Appreciation letter for achieving exceptional score during LQA Audit 2023 [Fairmont]
- Generated the Revenue of Health club by 20% compared to last year [Doubletree]
- Being a part of pre-opening team [Intercontinental]
Timeline
Health club Supervisor
Fairmont Hotels & Resorts
2023.06 - 2025.02
Fitness instructor/ Spa Receptionist
DoubleTree by Hilton
2022.07 - 2023.01
Fitness instructor
Ras Al Khaimah, United Arab Emirates
2021.11 - 2022.07
Diploma - Personal Training
EREPS ( European Register Of Exercise Professionals )
2020.01 - 2020.10
Bachelor Of Business Administration -
Bharathiar University
2016.06 - 2019.06