MS Office
Anand M
Dubai
Summary
A professional who wants to make the systems effective by analyzing the situation and empowering teams to bring about a sustainable and efficient change.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Area Manager
Coffee Day Global Limited
Bengaluru
04.2023 - 12.2023
- Analyzed, Planned and forecasted business and retail operations for 8 outlets.
- Supervised 8 location managers and managed all assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Increased overall sales by 20% through capitalizing on new potential opportunities and developing and maintaining partnerships with 2 new companies.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Developed processes to save on costs and prevent losses.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Managed inventory and reduced shrinkage by 4% through detailed monitoring of daily operations and stock.
- Improved online delivery KPI's and also revamped online sales from 20% to 40%.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Drove revenues and team morale by developing and deploying sales contests.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Led daily meetings with managers to review progress, address challenges and drive timely task completion.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Transformed underperforming teams into productive, profitable teams.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Reliance Retail Limited
Kerala
07.2021 - 04.2023
- Handled both store as well as online customer complaints.
- Handled SAP activities to maintain store inventory.
- Handled Ecommerce platform called 'Jiomart'.
- Improved delivery SLA of Ecommerce from 48 hours to less than 15 hours.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Optimized store displays and appearance via strategic merchandising.
- Generated promotional plans designed to boost store traffic and revenue.
Hospitality Intern
Hilton Garden INN
Kerala
07.2019 - 11.2019
- Participated in opening and closing procedures by prepping inventory sheets.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Worked as part of Banquet Team.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Bsc Hospitality & Hotel Administration -
Institute of Hotel Management & Catering Technology
Trivandrum, India 07.2018 - 05.2021
Skills
Time ManagementOrganizational SkillsEscalation Management
Forecasting
Business Development and Planning
Relationship Building and Management
Customer Relationship Management
Recruitment and Hiring
Certification
Corporate Analyst Development Program (CADP) by Forage
Accomplishments
- Best Intern received from Hilton Garden Inn.
- Achieved 125% on cake sales at Reliance Retail on December 2022.
- Won award for the Best Burger at Kerala Food Fest in 2019.
Software
SAP 417
Interests
Nature
Films
Fitness & Healthcare
Music
History
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
FOOD SAFETY SUPERVISOR
10-2023
Corporate Analyst Development Program (CADP) by Forage
09-2023
Area Manager
Coffee Day Global Limited
04.2023 - 12.2023
Assistant Store Manager
Reliance Retail Limited
07.2021 - 04.2023
Hospitality Intern
Hilton Garden INN
07.2019 - 11.2019
Bsc Hospitality & Hotel Administration -
Institute of Hotel Management & Catering Technology
07.2018 - 05.2021