Newage
ANAND MICHEAL SATHIYA DHAS
SENIOR LOGISITICS AND OPERATION EXECTUIVE
Dubai
Summary
Logistics & Operation Executive with over 5 year's experience in handing air and sea shipment. Seeking a challenging and rewarding Operations position within a shipping and logistics sector where prior experience, capabilities and the commitment to professionalism would be of value. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Customer Relationship Executive
FOUNT FLOWS LOGISTIC SERVICES L.L.C
2023.09 - Current
- Managing whole LCL consolidation operation to East Africa and coordinating with brokers to increase sales and consolidation business.
- Managing the team for the regular operations in warehouse and customs clearance
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Generated customer satisfaction surveys to analyze results into action plans.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
EXPORT AND IMPORT LOGISTICS CO-ORDINATOR
LOGISTICS CO-ORDINATOR
2018.05 - 2023.08
- Perform general office duties, such as pricing, equipment booking and organizing transportations
- Use performance improvement techniques and principles to continually improve transportation services for customers
- Good working knowledge of international freight movements, documentation and Customs related activities (Dubai Trade and Sharjah E-portal)
- Coordinating with customers to fulfill their requirement such as arranging labors, inspections and claiming refunds and cross stuffing operations
- Assisting sales persons for all kind of customer queries for import and export pricing (Air, Sea and Warehouse operations)
- Strong knowledge in handling cross trade shipments
- Assist Operation Team with cross-functional coordination regarding conditioning, packaging, and supply logistics with remote conditioning facilities
- Responsible for communicating and assisting with logistics and supply at Al Rashidiya 3rd party warehousing and logistics provider which is currently Right Direction Shipping LLC
- Planning and daily management of all inbound shipment from suppliers worldwide and distribution to customers in local markets
- Strong knowledge in handling air shipment both import and export through Calogi channel and manual as well
- Day-to-Day contact with 3PL's in United States of America
- Good working knowledge in handling Bank documents such as Letter of credit and DA and DP documentations
- Responsible for analyzing all customer shipping complaints
- Good practical knowledge in Ministry of foreign affairs approval and inspections.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and fast-paced environment.
Education
MBA - LOGISTICS
G R Damodaran Academy of Management
COIMBATORE 2016.05 - 2018.05
BBA - LOGISTICS
N.M.Christian College of Arts And Science
MARTHANDAM 2013.05 - 2016.05
Skills
Pressure HandlingProblem SolvingCoordinationLeadership
Handling Escalations
Sales proficiency
Training and mentoring
Team Building
Websites
Software
Information Dynamic
Odoo - ERP
Timeline
Senior Customer Relationship Executive
FOUNT FLOWS LOGISTIC SERVICES L.L.C
2023.09 - Current
EXPORT AND IMPORT LOGISTICS CO-ORDINATOR
LOGISTICS CO-ORDINATOR
2018.05 - 2023.08
MBA - LOGISTICS
G R Damodaran Academy of Management
2016.05 - 2018.05
BBA - LOGISTICS
N.M.Christian College of Arts And Science
2013.05 - 2016.05