Anand Paul
Dubai
Summary
Experienced operations manager with a strong background in operations management, analytical skills, and customer relationship management. Proficient in Microsoft Office, Tally ERP, and Foodics, with a proven track record in budgeting and financial analysis. Demonstrates leadership in diverse environments, quality assurance, and operational support. Adept at report-writing, active listening, and administrative procedures. Committed to driving efficiency and excellence in all operational aspects while fostering positive customer relationships.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
MANAGER
AL ZABABDI AL MUMAYEZ REST L.L.C
Dubai
10.2022 - 12.2024
- Handled all aspects of two companies, AL ZABADI AL MUMAYEZ REST L.L.C, Sharjah and YOGUP CAFETERIA, Dubai
- Handling Central Kitchen for all 6 branches
- Managing and improvising sales in Talabat Cloud Kitchen - 2 branches (BUSINESS BAY & AL RASHIDIYA)
- Managing and improvising sales in Al Jada branch and Al Khawaneej branch
- Managing three kiosks (YOGUP, LEVELUP, and EDGAR) in Global Village, Dubai
- Assigning tasks to the operation manager
- Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stock
- Achieving targets and handling food bloggers to improve sales and reachability
- Handled all HR functions of employees, ensuring compliance with UAE labour law
- Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and ensure policies are met
- Guaranteed food quality and 100% customer satisfaction by auditing menu items
- Calculating food portions and eliminating food waste during operations
- Abiding by recipes given by the company by auditing and monitoring usage
- Menu engineering to give the right input for the company to focus on the right product to maximize profitability
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Handled negotiations with outside vendors and service agencies to meet group needs
- Organized financial and operational data to help with yearly budgeting and planning
- Represented organizations business events
MANAGER
FOODIE'S JN
Dubai
01.2022 - 10.2022
- Streamlined processes to improve and optimize office operations
- Launched the restaurant
- Streamlined the whole operation to enhance efficiency and productivity
- Improved month-on-month footfall as well as revenue growth
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Led and managed staff to maintain smooth daily operations
- Planned and managed resources and budget to support and deliver objectives
- Handled negotiations with outside vendors and service agencies to meet group needs
- Monitored health and safety measures for guaranteed compliance
- Oversaw and managed all aspects of operations resulting in YOY revenue growth of 30% with dine-in and online orders
- Scheduled, directed, and managed a staff of 25 in daily work assignments to maximize productivity
- Continuously monitored restaurant activities and took appropriate actions to ensure quality and service standards
- Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams
- Monitored health and safety measures for guaranteed compliance
- Led and managed administrative staff to maintain smooth daily operations
Operations Head
Aaharam Restaurants
01.2018 - 01.2022
- Spearheaded operations of Catering and canteen services for Cochin naval Base
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Reduced costs and improved operations by analysing processes and customer feedback
- Monitored health and safety measures for guaranteed compliance
- Led and managed administrative staff to maintain smooth daily operations
Head of Operations
UFF Catering and Events
Cochin
01.2014 - 01.2018
- Managed all aspects of venture ranging from team building and client relations to sales management and business performance
- Achieved 80% growth over two-year period
Operations Head
Lupae & Bonnie Vie
India
01.2008 - 12.2013
Education
Bachelor of Engineering - MECHANICAL
MVJ COLLEGE OF ENGINEERING
01.2003 - 01.2007
High School Diploma - Maths and Science
TOCH PUBLIC SCHOOL
01.2000 - 06.2002
Skills
- Operations Management
- Analytical Skills
- Microsoft Office
- Tally ERP
- Foodics
- Initiative taking
- Customer relationship management
- Report-writing
- Active listening
- Budgeting and financial analysis
- Leadership in diverse environments
- Quality Assurance
- Leadership skills
- Operational support
- Administrative procedures
Certification
HACCP Certified
Languages
English
Hindi
Personal Information
- Date of birth: 06/12/84
- Nationality: Indian
- Marital status: Married
- Religion: Christian
Custom
Best Employee of 2023 - 2024
Timeline
MANAGER
AL ZABABDI AL MUMAYEZ REST L.L.C
10.2022 - 12.2024
MANAGER
FOODIE'S JN
01.2022 - 10.2022
Operations Head
Aaharam Restaurants
01.2018 - 01.2022
Head of Operations
UFF Catering and Events
01.2014 - 01.2018
Operations Head
Lupae & Bonnie Vie
01.2008 - 12.2013
Bachelor of Engineering - MECHANICAL
MVJ COLLEGE OF ENGINEERING
01.2003 - 01.2007
High School Diploma - Maths and Science
TOCH PUBLIC SCHOOL
01.2000 - 06.2002
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