Anand Thapa
Kolkata,India
Summary
Experienced bartender with a strong foundation in mixology expertise and liquor knowledge. Proficient in speed pouring techniques, proper garnishing, and cocktail preparation. Adept at maintaining hygiene standards and understanding licensing laws. Skilled in tactful complaint handling and providing exceptional entertainment aptitude. Career goal includes advancing to a bar manager position to leverage extensive knowledge of drink recipes and draught systems.
Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.
Overview
2
2
years of professional experience
Work history
Bartender
Donatello hotel llc
Dubai , UAE
02.2023 - Current
- Handled cash transactions securely minimising risk of theft or fraud.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Resolved customer complaints promptly to maintain good relationships.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Recommended drinks to customers, increasing overall sales.
- Developed rapport with regular patrons fostering a loyal customer base.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Provided excellent service to customers, resulting in repeat business.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Collaborated with team members to provide seamless service during busy periods.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Implemented new cocktail recipes by researching current trends in the industry.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
Education
(12th standard) -
W.B.C.H.S.E
05.2019 -
Skills
- Patience endurance
- Speed pouring technique
- Liquor storage understanding
- Understanding of licensing laws
- Mixology expertise
- Alcohol law familiarity
- Hygiene standards adherence
- Bar equipment usage
- Entertainment aptitude
- Knowledge on draught systems
- Serving temperatures knowledge
- Proper garnishing techniques
- Alcohol service etiquette
- Beer pouring proficiency
- Tactful complaint handling
- Beverage serving techniques
- Knowledge of drink recipes
- Liquor knowledge
- Cocktail preparation
Languages
English
Fluent
Hindi
Fluent
Nepali
Fluent
Timeline
Bartender
Donatello hotel llc
02.2023 - Current
(12th standard) -
W.B.C.H.S.E
05.2019 -
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