Anandu Balachandran
Abudhabi
Summary
Experienced Quality Engineer seeking a challenging role to leverage expertise in quality systems, assurance, and control. Proven ability to design and implement strategic plans, lead high-performing teams, and provide effective solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Engineer
FireLink General Maintenance LLC
Abu dhabi
07.2024 - Current
- Prepare the Site engineer & technician's daily work schedule as per job priority.
- Prepare quotations from new surveys, service reports, and fault reports.
- Prepare & Share AMC renewal quotes to customers
- Maintain service reports and delivery notes in the system.
- Coordinate with Purchase /Procurement Department for material pricing.
- Coordinate with Accounts Department for invoice preparation.
- Follow up with the Purchase Department/ RM Store for material requirements.
- Record and attend customers daily complaints, faults, and call-outs.
- Prepare the monthly service list plan.
- Attend to complaints and call-outs, coordinating with engineers and technicians for rectification.
- Prepare ADCD AMC contract application & Follow up with clients for documentation.
- Prepare and share duly signed internal maintenance contracts as requested by clients.
- Prepare method statements and risk assessments for work approval.
- Prepare and share internal warranty certificate.
- Monitored inventory levels to ensure adequate stock availability.
- Ensured compliance with organizational policies, regulations, and standards.
- Organized meetings, conferences, and other events related to operations.
- Assessed upcoming projects to forecast projected resource requirements.
- Well knowledge about UAE Fire Codes, NFPA standards etc.
- Read fire drawing and took estimations for BOQ.
- Good knowledge of fire alarm, fire fighting and ELS system.
- Took permits for work sites such as malls, residential buildings,high rise buildings, villas etc.
Quality Assurance Auditor/Engineer
Walkaroo
Delhi
08.2023 - 05.2024
- Maintain ISO formulated BIS standard compliance for footwear such as IS15844:2023,IS6721:2023,IS10702:2023,IS 17011:20218,IS15298:2016/ISO20345:2011 and maintain hard copy record of those standards
- Operating different machines to test accurate performance of samples for regular quality assurance such as Universal tensile machine, DIN abrasion tester, compression tests, bond strength test, whole shoe flex, rexine flexing machine and report filing for the same
- Made 90% of our outsourcing vendors to guide and mentor them in achieving BIS standard compliance
- Researched and studied about all the BIS standards thoroughly to conduct meetings regularly with business owner and engage with them in BIS approval
- Reject all the incoming raw materials that fail to meet quality expectations and report the issues to the concerned department at the earliest
- Resolving quality related issues and adhering to deadlines
- Reviewed suppliers for quality and cost making changes where necessary to create a more streamlined process
- Research and meet with potential suppliers to compare products, prices, lease terms and make the best decision for the company
- Recommend improvement measures to the production process to ensure quality control standards as per SOP
- Guide the production team about the quality control issues to enhance the quality of the product
- Negotiate sales agreements with selected vendors to get the best value periodically revisit and renegotiate contract
- Investigated customer feedback relating to product quality issues and developed strategies for continual improvement.
- Developed and maintained audit procedures to ensure compliance with company standards.
- Conducted internal audits of production processes to identify areas of improvement in product quality.
- Developed training materials related to Quality Assurance Auditing procedures.
- Identified potential non-conformances during the development process and implemented corrective action plans.
Quality Auditor - Management Engineer
Kyungshin Industrial Motherson Limited
Andra Pradesh
05.2022 - 08.2023
- Managed QMS, process, procedures and technical documents in compliance with IATF 16949:2016, ISO 9001:2015, ISO 14001 standards
- Conducted internal audits, 3C-5S audit, manufacturing audits for wiring harness and fuse box of different KIA and Hyundai car models
- Raised and file major and minor Non Conformances NC's during audits and collected corrective action reports for documentation
- Analysed line patrol issues found in KIA manufacturing unit by conducting root cause analysis where the failure or issues occurred (by KAIZEN METHOD) and initiated error proofing by POKE YOKE method)
- Reduced unwanted wastage of heat insulation tape by 20% by lean 6 sigma method
- Investigated safety incident and took corrective and preventive actions and given training to the operators
- Participated in cross-functional teams to review new designs and suggest modifications.
- Reviewed supplier documentation to assess compliance with requirements.
- Facilitated training sessions on Quality Assurance topics such as SPC, Six Sigma.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Used consistent and fair assessment procedures to achieve optimal audit results.
Operations Engineer
Chass Engineering group of companies
Kottayam
12.2021 - 05.2022
- Maintained detailed documentation of all changes made to the systems environment including backup and restore processes.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
- Assisted in developing strategies for capacity planning activities based on current and future business needs.
Service Advisor /Mechanical Engineer
Shakthi Automobiles, Kottayam
Kottayam
12.2020 - 12.2021
- Explained the features and benefits of products or services offered by the dealership to customers.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Followed up with existing customers regarding past services performed on their vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Upsold additional products or services when appropriate.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Oversaw warranty counseling process to manage expense controls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Inspected equipment installations and repairs as necessary to ensure quality control.
- Maintained records of all activities related to mechanical engineering projects.
- Evaluated vendor capabilities in order to select suppliers for specific projects.
Education
Bachelor of Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
12.2020
Bachelor's in Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
08.2020
Secondary Education -
Kerala state board
12.2016
Secondary School Certificate - CBSE
Gulf Asian English School
Sharjah12.2014
Skills
- Process auditing
- QA/QC
- Process implementation
- Training management
- Negotiation
- Critical Thinking
- Leadership
- Quality Assurance and Control
- MS office
- Risk management
- PDCA
Certification
- ISO 9001:2015 Quality Internal Auditor, Bureau Veritas, 10/01/24
- Fire Fighting Technician, ADCD, 12/01/24
- ANSYS Workbench (Stress-strain )
- Siemens NX CAD
- Robotics
- Attained Automobile Workshop training from Kerala State Road Transport Corporation (Govt of Kerala)
Languages
- Arabic (read,write)
- English (fluent)
- Hindi (fluent)
- Malayalam (fluent)
- Tamil
- Telugu
DECLARATION
- I hereby declare that all the above statements are true to the best of my knowledge and belief.
Anandu Balachandran
Abu Dhabi
Timeline
Operations Engineer
FireLink General Maintenance LLC
07.2024 - Current
Quality Assurance Auditor/Engineer
Walkaroo
08.2023 - 05.2024
Quality Auditor - Management Engineer
Kyungshin Industrial Motherson Limited
05.2022 - 08.2023
Operations Engineer
Chass Engineering group of companies
12.2021 - 05.2022
Service Advisor /Mechanical Engineer
Shakthi Automobiles, Kottayam
12.2020 - 12.2021
Bachelor of Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
Bachelor's in Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
Secondary Education -
Kerala state board
Secondary School Certificate - CBSE
Gulf Asian English School